User-Facing

• Hardware

  • Connect to a Wired Network (Ethernet)
  • Dual Monitors with DisplayPort Daisy Chain
  • Place Phone Calls using Video Conferencing Equipment
  • Troubleshooting Laptop not Charging or Turning on
  • Audio Troubleshooting: External Display Sound Issues
  • Managing Power Settings on your Computer
  • Troubleshooting Peripherals not Detected
  • Connect a Headset to Your Computer

• Mac

  • CPU Thermal Throttling in MacBook
  • [Mac] Application crashes on Mac
  • [Mac] Mac doesn't turn on or start up
  • [Mac] No image displayed on the screen
  • [Mac] Random dot appears while typing
  • [Mac] Slow performance due to an application issue
  • [Mac] Slow performance due to system resources issue
  • [Mac] Speakers or connected headset not working
  • [Mac] Open Me First Guide

• Miscellaneous

  • Break/Fix Hardware Replacement Requests
  • Cleaning or Disinfecting Your Computer

• Software

  • ChromeOS
  • MacOS

• Windows

  • Common Microsoft Office Errors
  • [Windows] Open Me First Guide

• Chromebook

  • Remote set up of new ChromeOS Device
  • [ChromeOS] Open Me First Guide