Google Fiber Logo
BusinessGet support
Sign In
Help Center
Contact Us
  1. Help CenterForward Arrow
  2. Quick answersForward Arrow
  3. Getting startedForward Arrow
  4. Step 2: Verify that your account is in good standing
  1. Back ArrowGetting started

Step 2: Verify that your account is in good standing

There are a few instances when you might find an outstanding balance on your account – such as if we charge an expired credit card or a prepaid card with insufficient funds, for example.

Was this helpful?

Getting started

<strong>Step</strong> <strong>2:</strong> <strong>Verify</strong> <strong>that</strong> <strong>your</strong> <strong>account</strong> <strong>is</strong> <strong>in</strong> <strong>good</strong> <strong>standing</strong>
Step 2: Verify that your account is in good standing
Manage billing <strong>in</strong> <strong>your</strong> GFiber <strong>account</strong>
Manage billing in your GFiber account
Sign <strong>in</strong> to <strong>your</strong> GFiber <strong>account</strong>
Sign in to your GFiber account
<strong>Step</strong> 4: Troubleshoot <strong>your</strong> router
Step 4: Troubleshoot your router
<strong>Step</strong> 5: Troubleshoot <strong>your</strong> Mesh Extender
Step 5: Troubleshoot your Mesh Extender
<strong>Step</strong> 3: Troubleshoot <strong>your</strong> Fiber Jack
Step 3: Troubleshoot your Fiber Jack
Change <strong>your</strong> Google <strong>Account</strong> password
Change your Google Account password
About <strong>your</strong> Fiber <strong>account</strong>
About your Fiber account
Add another Google Voice number to <strong>your</strong> <strong>account</strong>
Add another Google Voice number to your account
Find <strong>your</strong> customer support PIN <strong>in</strong> the GFiber App
Find your customer support PIN in the GFiber App
Recover <strong>your</strong> Google Fiber <strong>account</strong> password
Recover your Google Fiber account password
Check <strong>your</strong> Network Health <strong>in</strong> the GFiber App
Check your Network Health in the GFiber App
Find <strong>your</strong> IP address <strong>in</strong> the Google Fiber app
Find your IP address in the Google Fiber app
<strong>Step</strong> 1: Check for an <strong>internet</strong> service outage
Step 1: Check for an internet service outage
Change <strong>your</strong> Wi-Fi network name <strong>in</strong> the Fiber app
Change your Wi-Fi network name in the Fiber app