Troubleshoot issues

• Solve problems with your account

  • Create a Google Account to sign up for GFiber
  • Cannot sign up for service
  • Can’t sign in to your GFiber account?

• Solve problems with your network

  • Device showing red (offline) in the portal
  • Restart or factory reset a GFiber device
  • Supported Operating Systems and Browsers
  • Is there a GFiber service outage?

• Solve problems with your Google Fiber Device

  • Restart or factory reset a GFiber device
  • Cannot upload personal media with Windows XP

• Solve problems with your GFiber Phone