Troubleshoot issues

Solve problems with your account

Create a Google Account to sign up for GFiber

Cannot sign up for service

Cannot sign in to Fiber

Solve problems with your network

Device showing red (offline) in the portal

Restart or factory reset a GFiber device

Supported Operating Systems and Browsers

Solve problems with your Google Fiber Device

Restart or factory reset a GFiber device

Cannot upload personal media with Windows XP

Solve problems with your Google Fiber Phone