Configure advanced Wi-Fi settings in the GFiber App

Manage advanced Wi-Fi settings

1. Open the GFiber App.
2. Tap Network.
3. Tap Network settings.
   
4. Tap Advanced network settings.
   
5. Tap Wi-Fi. Your Wi-Fi settings will appear.
   
   

Manage Wi-Fi network names (SSIDs)

Your Wi-Fi network's name is also called an SSID (Service Set Identifier). Most GFiber routers operate on multiple Wi-Fi bands, typically 2.4 GHz, 5 GHz, and 6 GHz (if supported). If you have a Mini Network Box, the 5 GHz band isn’t available — it supports only 2.4 GHz.

Setting a unique SSID for each band is known as a “split SSID,” meaning you have a distinct network name for each Wi-Fi band (e.g., one for 2.4 GHz and another for 5 GHz). While this can be useful for specific devices, we strongly recommend using the same Wi-Fi name for all your bands for the following reasons:

• Seamless roaming: Devices automatically switch between the 2.4 GHz, 5 GHz, and 6 GHz bands as you move around your home for the strongest signal.
• Optimized performance: Your router directs devices to the band that will provide the best speed and reliability.
• Simpler setup: One network name — no need to guess which band to use.
• Fewer issues: More stable connections with fewer internet drops or slowdowns.

If you’d like to follow our recommendation, here’s how to keep one network name for all your bands:

Use the same Wi-Fi name for all bands (recommended)

1. Follow the instructions at the top of this article to open the Advanced network settings.
2. Toggle Use a unique SSID per band off.
   
   
3. Tap Save. Your changes take effect immediately. 

If you still need to use different Wi-Fi names for each band, here’s how:

Use different Wi-Fi names for each band (split SSID)

1. Follow the instructions at the top of this article to open the Advanced network settings.
2. Toggle Use a unique SSID per band On.
   
   
3. Enter a name for each band (2.4 GHz, 5 GHz, and 6 GHz if available). SSIDs must be 1 to 32 characters long and are case-sensitive.
   

   To allow for faster roaming between 5 GHz and 6 GHz bands while allocating 2.4 GHz for specific devices, you can use a unified network name for the 5 GHz and 6 GHz bands, while keeping the 2.4 GHz band separate.

   
4. Tap Save.

• Your password is the same across all bands, so you can't set a different one for each.
• Devices connected to Wi-Fi may briefly disconnect when you click Save.
• By default, your 2.4 GHz band uses the name you set for your network. The 5 GHz and 6 GHz bands will have “-5” and “-6” added to the name, respectively.

If you're having trouble finding or connecting to the newly created 5 GHz network, try restarting your Network Box. If that doesn't work, factory reset your device.

Legacy mode is only available for customers with a Network Box.

Your GFiber router uses WPA2 encryption by default to provide a secure connection. If you have older devices that only support WPA, you can enable Legacy mode to support both WPA and WPA2. 

To enable or disable Legacy mode:

1. Follow the instructions at the top of this article to open the Advanced network settings in the GFiber App. 
2. Toggle Legacy mode On or Off.
   
3. Select WPA/WPA2 (Legacy).
4. Click Save.

Channels are only available for customers with a Network Box.

Your Wi-Fi network and devices use specific channels to communicate. Think of them like different radio stations — each channel is a number representing a specific radio frequency.

By default, your Network Box or router automatically sets and adjusts its channels. You typically don't need to change this setting. However, you might consider manually selecting a channel if your Wi-Fi appears slower than usual, often due to interference.

The Channels setting allows you to choose a specific channel for each frequency or retain the automatic setting. You can use a Wi-Fi analysis app to identify which nearby channels have the strongest signal.

If you select a specific channel, your devices will always use it. If interference changes over time, you could end up with a weaker connection. That’s why GFiber recommends leaving the setting on automatic.

To set a channel manually:

1. Follow the instructions at the top of this article to open the Advanced network settings in the GFiber App.
2. Next to Channels, select the channel you want for each frequency (or for the desired frequency) from the drop-down lists.
   
3. Click Save.

FAQs