Frequently Asked Questions

What is GFiber?

GFiber is the company that offers Google Fiber and Google Fiber Webpass, high-speed broadband internet services that use fiber optic and wireless millimeter wave technology to deliver fast internet right to your home or business.Learn more about GFiber.

What does GFiber do?

GFiber brings high-speed broadband internet service to homes and businesses through either fiber optic cable or a combination of fiber optic and wireless millimeter wave technology.Learn more about GFiber.

Is GFiber in my area?

GFiber added tens of thousands of new addresses in 2022 – and we’re still growing.See if your city is one of them here.

Should I get GFiber?

GFiber gigabit internet is a good choice for people and households that count on internet to do work, get things done for school, connect smart home devices, stream TV, or anything else. Plus, our award-winning service comes without data caps, annual contracts, or hidden fees.Learn more about GFiber.

How much does GFiber cost?

Plan	Monthly Price
1 Gig	$70/mo• Mesh-ready Wi-Fi with up to 2 access points included• Free professional installation or self-install kit
2 Gig	$100/mo• Wi-Fi 6 router and Mesh Extender included• Free professional installation
Webpass 1 Gig	$70/moor $63/mo with a yearly plan• Free professional installation
GFiber Business	$100/mo for 250 Meg $250/mo for 1 Gig

Pricing does not include taxes and fees. Availability may vary by your location. For more details on plans and pricing where you live, visit our website and select your GFiber city.

How fast is GFiber?

Plan	Max speeds
1 Gig	Up to 1,000 Mbps downloadUp to 1,000 Mbps upload
2 Gig	Up to 2,000 Mbps downloadUp to 1,000 Mbps upload
Google Fiber Business 250 Meg	Up to 250 Mbps downloadUp to 250 Mbps upload
Google Fiber Business 1 Gig	Up to 1,000 Mbps downloadUp to 1,000 Mbps upload

You can get the fastest possible internet speeds by connecting your computer to your Fiber Jack, ethernet wall plate (in select addresses) or router with an ethernet cable. Learn more about maximum possible download speeds you can reach using GFiber 1 Gig or 2 Gig service on a variety of devices. Availability may vary by your location.

Is GFiber still expanding?

GFiber added tens of thousands of new addresses in 2022 — and we’re still growing. See if your city is one of them here.

How do you set up GFiber?

Step 1: Locate your Fiber Jack and connect it to power. If you are located in Irvine or have Google Fiber Webpass, you may have a wall plate with an ethernet connection that won’t require power.Step 2: Connect the Fiber Jack (or ethernet wall plate) to the router included in your service (or your own router if you’ve chosen a “use your own router” plan).Step 3: Connect the Wi-Fi router to a power outlet.Step 4: Set up your new Wi-Fi network using your router’s app or web-based set up.Step 5: Connect your devices to your new Wi-Fi network or via ethernet.View your options for setting up GFiber yourself.

What is Google Fiber Webpass?

Google Fiber Webpass is a wireless service from GFiber. It uses millimeter wave technology to create a point-to-point wireless network that delivers fast, reliable internet to apartment buildings, condos, and businesses in select cities.Learn more about Google Fiber Webpass.

Do you need a router for GFiber?

All GFiber service plans include equipment (Fiber Jack, router, Wi-Fi, etc.) at no extra cost. You’re welcome to use your own router as well.

How do you sign up for GFiber?

Visit fiber.google.com.
Enter your address (and unit number if applicable), then click the “Check availability” button to see if service is available for your location.
If you’re eligible, follow the on-screen instructions to start the sign-up process. You’ll choose your plan, agree to our terms of service and enter a payment method.

How long does GFiber take to activate?

Once you’ve scheduled an appointment for a professional installation (included with your plan) or requested a self-install kit, your 1 Gig service process can take up to an hour. 2, 5 and 8 Gig plans require professional installation and typically take up to two hours.These time estimates include installation, set-up, and software updates to the equipment only. It does not include wait times in between when you sign up and when your installation appointment occurs.

How do you restart GFiber?

Unplug the router’s power cord.
Wait at least 10 seconds.
Plug the power cord back in to the device.
Wait 2-3 minutes for the LED to turn a solid color to solid blue.

Learn more about powercycling or contact GFiber customer support if you’re still having trouble with your internet or Wi-Fi connection.

What is fiber optic internet?

Fiber optic internet (also known as an ‘fiber internet’) is a type of high-speed connection that sends data as pulses of light through extremely thin strands of fiberglass. Data can travel through those strands at speeds almost as fast as the speed of light. Using fiber internet can enable smooth video calls, gaming with less lag, uploading and downloading large files quickly, streaming movies and shows, and households with multiple (heavy) internet users.

How is fiber optic internet installed?

There are slightly different approaches to installing fiber internet service. With Google Fiber, the installation process includes three main steps:

Fiber cable is placed at the street level.
Then, fiber is run from the street to homes and apartment buildings and connected using a box on the outside of those homes and buildings, known as a NIU (network interface unit). We call this a ‘drop install,’ and you don’t need to be home when it happens. The NIUconnects your home or apartment building to the fiber that runs through the neighborhood.
Finally, a technician will come to your home and install a Fiber Jack, if you don’t already have one. This small box is where internet enters your home. The Fiber Jack will then be connected to your router. (Depending on whether you choose self-install or pro install, this can be done by the technician or by someone in your household.)

What equipment is needed for fiber optic internet?

GFiber provides all the equipment you’ll need for your internet service to run smoothly.GFiber Plans include:A NIU (network interface unit): a box that a technician will place outside your home or apartment building. It’s in a location that you typically won’t see and won’t need to access. The NIU is the designated point between the rest of the fiber optic cable running through your neighborhood and your home or building.A Fiber Jack: another small box where internet enters your home from the outside. If there isn’t already a Fiber Jack in your home, our technicians set this up during your install appointment.You’ll also need a router and a mesh extender that’s compatible with the speeds you’ll get with GFiber internet. Depending on the size of your home, you may want to add a Mesh Extender for better Wi-Fi coverage. You can use the GFiber equipment included in your plan or provide your own.

Does fiber internet need a modem?

You won’t need to add a modem to any GFiber internet service.With fiber-to-the-home connections, you’ll have a Fiber Jack installed.Fiber optic networks have special modems capable of taking light signals and converting them into digital ones. GFiber provides customers with the equipment they need for their internet service.When you sign up for service, one of our technicians will install a device we call a Fiber Jack, where internet enters your home (this device replaces a traditional modem). The Fiber Jack will then be connected to a router, which Google Fiber also provides (though you’re free to use your own if you prefer). That’s all you need to get connected.In Webpass buildings and apartments in Irvine, California, the signal is converted elsewhere in your building, so you’ll be able to connect directly to an ethernet wall plate – no Fiber Jack required.

What is the difference between fiber and cable internet?

Cable internet typically relies on copper wires to deliver internet to a home.GFiber uses either fiber optic or a combination of fiber optic and gigabit wireless technology to connect homes and businesses.Fiber optic is made up of strands of glass, created for sending data long distances at speeds that can be almost as fast as the speed of light.