Reinstate Suspended gFiber Service After Non-Payment
To restore suspended gFiber service, pay your full outstanding balance using a valid credit or debit card in your gFiber account. Service is typically restored within 30 minutes of full payment.
Understand account delinquency and service suspension
We automatically charge your primary payment method on your bill due date. If a payment attempt fails due to an expired card, updated billing details, or insufficient funds, your account becomes delinquent.
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Reconnect fee: A $10 reconnect fee (plus applicable local taxes or right-of-way fees, depending on your region like Austin, Texas) will be applied to your next bill.
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Service credits: After restoring service, your next bill will automatically include a credit for the days your account was suspended. For example, if service was suspended on June 14 and restored on June 16, you will receive a credit for June 14 to June 15.
Review delinquency and suspension timeline
We send notification emails throughout the billing cycle to alert you of past-due balances before suspension occurs.
| Billing cycle phase | Example date | Balance due | Account status & action |
| Day 3 | June 3 | $70 | Bill is ready. Monthly statement sent via email. |
| Day 13 | June 13 | $70 (outstanding) | Payment due date. Account becomes past due if unpaid. |
| Day 43 | July 13 | $140 (outstanding) | Second month past due. Pay total balance to avoid suspension. |
| Day 53 | July 23 | $140 (outstanding) | Service suspended. Pay full balance to restore connection. $10 reconnect fee applies. |
Pay balance and reinstate service
Updating or adding a payment method may automatically process your unpaid balance. If your connection is not restored within 24 hours of updating your payment method, make a direct manual payment.
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Sign in to your account in the gFiber App or web browser.
- In the Billing Info section, tap Manage payments.
- Tap Make payment.
- From the dropdown menu, select your preferred payment method.
- Enter or select your desired payment amount.
- Tap Confirm and pay (app) or Submit payment (web).
Once payment processes successfully, your account status will update and your internet connection will return within 30 minutes.
Frequently asked questions
You will see an alert banner at the top of your screen when you log into your gFiber account or open the gFiber App. The alert provides direct instructions to update your payment method and clear your balance.
Service is usually restored within 30 minutes after full payment processes. If your connection remains offline after 30 minutes, restart your Fiber Jack power supply.
Accounts with an outstanding balance cannot upgrade or downgrade plans, cancel service online, transfer ownership to another customer, or schedule a service relocation.
No. You can't pay a bill directly for another customer, but our support team is happy to help explore billing options. If you need to make a payment for a parent, family member, or friend, contact gFiber customer support to see what options are available.