Reinstate Suspended Service (Delinquent Account)

We automatically charge your primary payment method on your bill’s due date — so there’s nothing you need to do each month. If your payment doesn’t go through, your account will become delinquent and will be scheduled for suspension. To reinstate suspended service, you’ll need to pay your full outstanding balance and have a valid payment method on file for future charges. A $10 reconnect fee will also be applied to your next bill.

Account Delinquency and Service Suspension Overview

If we’re unable to collect payment within your monthly billing cycle — for example, due to an expired card or insufficient funds — your account becomes delinquent. If the full balance isn’t paid within 40 days, your service will be suspended and a $10 reconnect fee will apply to restore service.

You must pay the entire outstanding balance to reinstate service. Partial payments won’t reactivate your account. 

After you pay to restore service, your next bill will include a credit for any days you were without service. For example, if your service was suspended on June 14 and restored on June 16, you’ll receive a credit for June 14 – June 15 on your next bill.

We’ll keep you informed throughout the process with a series of emails letting you know when your account is past due and when a suspension may occur.

Billing cycle	Example date	Amount due	Description
Day 3	June 3	$70	Your bill is ready. You’ll receive an email with your monthly statement.
Day 13	June 13	$70 (outstanding)	Payment is due. If we don’t receive payment, your account becomes past due.
Day 43	July 13	$140 (outstanding)	Second month past due. Your balance now includes two months of service. Pay this amount to avoid suspension.
Day 53	July 23	$140 (outstanding)	Service is suspended. You’ll need to pay the full balance to restore service. A $10 reconnect fee will appear on your next bill.

How to Reinstate Suspended Service

Adding or updating a payment method may automatically process your outstanding balance. If a payment does not appear in your account within 24 hours, we recommend making a manual payment.

To restore your GFiber service:

1. Pay your full outstanding balance. 
2. Confirm your payment method is valid and has available funds.

Here are a few quick tips depending on your payment method:

• Credit card: If your card limit was reached but you've now paid it down, remove and re-add the card in your account. Follow the instructions to pay your GFiber bill.
• Prepaid debit card: If your card now has sufficient funds, remove and re-add the card in your account. Follow the instructions to pay your GFiber bill.
• Bank account: Bank account payments may take 2-3 days to process. For faster restoration, use a credit or debit card.