Help Center

Manage gFiber Payment Methods

Manage your credit cards, debit cards, and bank accounts in your gFiber account or app to ensure seamless automatic billing and payment updates.

To manage your gFiber payment methods, sign in to the gFiber App or web portal and navigate to Account (or Billing info) > Manage payments > Manage payment methods. From there, you can add, update, or remove credit cards, debit cards, or bank accounts.

Add a payment method

Adding a payment method ensures your gFiber service remains uninterrupted. If you do not receive a regular gFiber bill (for instance, if service is included with your housing unit), adding a payment method is still required when subscribing to additional services like gFiber Phone.
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Adding or updating a payment method automatically processes any outstanding balance on your account. If your updated balance does not post within 24 hours, submit a manual payment in your account portal.

Use the gFiber App

  1. Download and open the gFiber App on your Android or iOS device, then sign in.
  2. In the bottom navigation bar, tap Account.
  3. Tap Manage payments.
  4. In the How you pay section, tap Manage payment methods.
    How you pay screen on gFiber app with Manage payments option highlighted
  5. Tap Add payment method.
  6. Choose your preferred payment type: credit/debit card (Mastercard, Visa, American Express, Discover, Diners Club), bank account, or Google Pay.
  7. Enter your payment details and tap Accept and continue.
  8. Select whether to set this card or account as your primary or secondary payment method to complete setup.

Confirm that your new payment method appears under the How you pay list with its correct label.

Use the gFiber web portal

  1. Open a browser and sign in to your gFiber account.
  2. In the Billing info section, click Manage payments.
  3. In the How you pay section, select Manage payment methods.
  4. Click Add payment method.
  5. Select your payment type, enter your payment details, and click Accept and continue.
  6. Choose primary or secondary status to finalize your automatic billing preferences.

Verify that the new card or bank account is active on the Manage payment methods screen.

Update a payment method

You can modify details such as cardholder name, billing address, expiration date, or nickname. To change a full card number or bank routing number, add a new payment method instead.

Editable fields by type:
  • Cards: Account holder name, expiration date, billing address, and payment nickname.
  • Bank accounts: Account holder name and payment nickname.

Use the gFiber App

  1. Download and open the gFiber App on your Android or iOS device, then sign in.
  2. In the bottom navigation bar, tap Account.
  3. Tap Manage payments.
  4. In the How you pay section, tap Manage payment methods.
  5. Locate the card or account you wish to change and tap Edit.
    Manage payments screen on gFiber app with payment options
  6. Enter your changes, then tap Update payment method.

Ensure the updated expiration date or billing information reflects accurately in your account.

Use the gFiber web portal

  1. Sign in to your gFiber account.
  2. In the Billing info section, click Manage payments.
  3. In the How you pay section, select Manage payment methods.
  4. Next to the payment method you wish to modify, click Edit.
    edit payment in portal.png
  5. Update your information in the designated fields, then click Save.

Confirm the updated details appear in the payment method summary list.

Remove a payment method

Your gFiber account requires at least one primary payment method on file to maintain active billing. To remove your primary card or account, designate a different saved option as your primary method first.

Use the gFiber App

  1. Download and open the gFiber App on your Android or iOS device, then sign in.
  2. In the bottom navigation bar, tap Account.
  3. Tap Manage payments.
  4. In the How you pay section, tap Manage payment methods.
  5. Locate the payment method you want to delete and tap Remove.

Check that the card or account is no longer listed under your saved payment options.

Use the gFiber web portal

  1. Sign in to your gFiber account.
  2. In the Billing info section, click Manage payments.
  3. In the How you pay section, select Manage payment methods.
  4. Next to the payment method you wish to delete, click Remove.
    remove payment in portal.png

Verify that the payment method has been removed from your saved account list.

Frequently asked questions