Transfer gFiber Internet Service to Another Account
Learn how to transfer your gFiber internet service to a new owner, another Google Account, or a new occupant at your address.
To transfer your gFiber internet service, ensure your account balance is $0, then contact gFiber customer support with the new account owner's email address to initiate the transfer invitation.
Check transfer eligibility requirements
Before transferring your gFiber service, ensure your account meets the following conditions:
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Account Balance: Your account balance must be paid in full ($0 balance). A new owner cannot accept a service transfer with an outstanding balance.
Account balance exceptions may apply only if you lost access to your account email and the full name on both original and new email accounts match identically. -
Unused Service Credit: gFiber does not issue prorated refunds for unused days of service remaining in the billing cycle after a transfer completes.
Transfer service to a Gmail address
Follow these steps to transfer your gFiber service to a Gmail address or a non-Gmail address that is already connected to an active Google Account:
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In your manual payment portal, pay any remaining account balance to bring your total to $0.
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Contact gFiber customer support to request an account transfer.
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Provide the support representative with the recipient's Google Account email address.
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Have the recipient open the automated email from gFiber and select Accept Transfer.
The recipient will receive a confirmation screen in their web browser, and gFiber service will successfully migrate to the new account.
Transfer service to a non-Gmail address
If the recipient’s email address is not yet registered as a Google Account, they must set it up first before initiating the transfer:
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Below the Username field, click Use your existing email.
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Enter the target email address and complete the on-screen setup prompts.
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Contact gFiber customer support to complete the service transfer to the newly registered email address.
gFiber customer support will send the transfer invitation email to the registered non-Gmail account, where the recipient can accept the transfer.
Transfer service to a new occupant or address
To transfer your existing gFiber service to a new occupant at your current property, gather the required account details before reaching out:
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Contact gFiber customer support with the new occupant's full name and email address.
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Have the new occupant open the invitation email sent by gFiber customer support to complete their setup.
If transferring service before your scheduled autopay date, submit a manual payment first. If the new user does not accept the transfer before the billing cycle ends, they cannot accept it until new charges are paid.