Effective until 2018-11-14This is an archived version of our Billing Policy. View the current Terms of Service.
Invoices
Webpass invoices in advance of service being provided.
Invoice terms are due upon receipt.
Invoicing begins on the customer’s installation date.
Partial Terms
Webpass does not prorate invoices. All invoices are for the term chosen by the customer, either monthly or yearly.
Disconnects
Customers may disconnect service at any time.
The disconnect date is chosen by the customer.
The final billing date is the end of the last invoice term.
The service remains active until the customer notifies Webpass of a disconnect date by using the webpass.net or calling 1-800-WEBPASS.
Webpass may terminate service for non payment if invoices are unpaid for 30 days.
Payments
Customers can make payments via check, wire, and credit card. Credit card payments can be processed through the online portal or by calling 1-800-WEBPASS as a One Time Payment or Autopay.
Changing Billing Cycles
Customers can switch plans at any time (exceptions apply).
Customers have 30 days from date of invoice to switch from a monthly to an annual plan. The billing cycle will then be effective for the most current invoice and a revised invoice will be emailed to the customer.
Customers have 60 days from date of invoice to switch from an annual to a monthly plan. After 60 days, customers are locked in for one year of service and any changes made will be effective after the end of the current term. A revised invoice will be emailed to the customer.
