Schedule Your GFiber Installation Appointment
Booking Prerequisites
Most customers schedule their installation when they first sign up for GFiber. Before you can select an installation window, GFiber engineers must prepare the network line outside your location.
-
The Trigger: Once external prep work is complete, an automated scheduling invitation is sent to your registered email address.
-
Email Subject Reference: The booking item will be labeled as an In-home install (for residential plans) or an On-site install (for business plans).
-
Timeline: Most invitations arrive within a few days of registration. If you haven't received yours, we are still prepping your local fiber line.
Scheduling Methods
Choose one of the two methods below to finalize your booking once your invitation arrives.
Use the GFiber Mobile App
Before you begin, download the GFiber App for Android or iOS.
- Open the GFiber App and sign in.
- Tap Schedule appointment on the homepage. If you don’t see the scheduling button, please contact us for further assistance.
- Select your desired appointment, then tap Continue.
- Review your appointment details, then tap Confirm appointment.
Use the GFiber Web Portal
Once you've received your email invitation, scheduling takes just a few minutes:
- Sign in to your GFiber account.
- Locate the pending action banner and click Schedule.
- Review the calendar matrix and choose your preferred appointment window. Click the directional arrow
>to view additional future dates. - Click Confirm to lock in your time block.
Post-Scheduling & Changes
Once your appointment is locked into our dispatch system, keep the following timelines and rules in mind:
-
Rescheduling Threshold: You can change your date or time window up to 2 hours before the technician is scheduled to arrive. Changes can be made via the GFiber App, web portal, or the direct link in your email confirmation.
-
Alert Notifications: Opt-in to text reminders during checkout to receive automatic technician status notifications 2 days and 2 hours before your appointment.
If you are moving an existing number or adding landline services, pay close attention to these parameters:
-
Number Porting Lock: If you reschedule your installation within 48 hours of the original time slot, the automated number transfer system cannot be paused. Your current legacy provider's phone line may go completely dead before your GFiber service is fully activated.
-
Plan Modifications: If you want to add phone service to your order but do not see the option in your portal, do not book a standalone appointment. Contact support immediately so we can update your hardware first.
To ensure your account registration does not expire, GFiber utilizes the following automated outreach timeline if an account remains unbooked:
-
Days 3–5: Follow-up email reminders are sent to your inbox.
-
Week 2 (14 Days): Direct follow-up via email and outbound phone calls.
-
Month 1 (30 Days): If no appointment has been booked after 30 days, your pending GFiber account is automatically canceled. You must contact us to re-register the address.
If no dates are loading in your portal, or the calendar tools display an error, do not submit a duplicate registration. Contact GFiber Support directly, so an agent can help secure your technician slot.