Google Fiber Webpass Privacy Policy


Thank you for being a Google Fiber Webpass customer. GFiber, Google Fiber Webpass and Webpass are the brands through which we bring you products and services, including the Webpass website (“Services”). Webpass Inc. (and/or any one of its affiliates, collectively “Webpass”) is the entity that brings you those Services. Webpass Inc. is located at 267 8th Street, San Francisco, CA 94103, United States.

When you use the Services, you trust us with your information. This Webpass Privacy Policy (this “Privacy Policy”) is meant to help you understand what data we collect when you sign up for or use the Services, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully. We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then read about these key terms first. Your privacy matters to us.

If you are a California resident, please see the "U.S. State Privacy Law Requirements" section below.

When this Privacy Policy applies

This Privacy Policy applies to all Services. This Privacy Policy does not apply to the collection and use of information by services offered by Google (such as Gmail or Google Search) or to the Google Fiber service – such information will be treated in accordance with the applicable Google or Google Fiber policies and terms of service. This Privacy Policy also does not cover the information practices of other companies and organizations who advertise or use our Services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads. The Webpass website may contain links to websites owned by other companies. Because Webpass has no control over the privacy practices or content of these linked sites, we recommend that you carefully review the privacy statement of each website you visit. Webpass is not responsible for the content or privacy practices of websites owned by other companies. In addition, this Privacy Policy applies only to information provided by or collected from customers and users in the United States and is not intended to describe data handling procedures for information collected by other linked websites or business partners. This Privacy Policy addresses our procedures for handling the personal information of customers in the United States who are at least 13 years old. We do not seek to collect, nor do we knowingly collect information from children. If a child has provided us with personal information, a parent or guardian of that child may contact us to request deletion of this information from our records. To do so, please contact us through the information provided below in the “Contact Us” section.

Information we collect

We collect information to provide you with our services, to bill you, and to communicate with you, among other uses. We collect information from the following sources:

Information you give us

When you sign up for or purchase a service from Webpass, you may provide us with certain personal information, including identifiers and commercial information such as your name, email address, home or service address, telephone number, bank account information, or credit or debit card information. In addition, when you contact us, we may keep a record of your communication.

Information we get from your use of our services and website

We collect certain information when we install, configure, troubleshoot, or update your services and when you otherwise use our services and website. This information may include the following

  • Device Information: We may collect device-specific information such as your hardware model, operating system version and unique device identifiers for your devices (e.g., your computer, network hardware, etc.). Webpass may associate your device information with your account.
  • Log Information: When you use our services or view content provided by us, we may collect and store certain information in server logs. This includes Internet or other electronic network activity information (such as details of how you used our service), and identifiers such as your IP address, and cookies that may uniquely identify your browser.
  • Location Information: When you use the Services, we may collect and process precise and approximate geolocation information. We use various technologies to determine location, including identifiers such as IP address, GPS, and other sensors that may, for example, provide Webpass with information on nearby devices, Wi-Fi access points and cell towers.
  • Unique Application Numbers: Certain services include identifiers such as a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Webpass when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
  • Local Storage: We may collect and store Internet or other electronic network activity information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
  • Cookies and Similar Technologies: We and our affiliates and service providers use various technologies to collect and store information when you visit the Google Fiber Webpass website, and this may include using identifiers such as cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store Internet or other electronic network activity information when you interact with services we offer to our business partners. As a Google-branded affiliate, we use Google Analytics, which helps businesses and site owners analyze the traffic to their websites and apps, and Google ads products and services to help market our services. Google Analytics information is linked, by the Google Analytics customer or by Google, using Google technology, with information about visits to multiple sites.

Information we get from outside sources

We may also obtain identifiers, inferences, demographic and other information about our current or prospective Google Fiber Webpass users from outside sources for marketing purposes (such as publicly or commercially available demographic, geographic, address or interest information).

How we use information we collect

We use the information we collect from all of our services for the following business and commercial purposes: to provide, maintain, protect, troubleshoot, and improve the services; to develop new ones; to protect our network and our users; to enforce our rights if we determine a violation of this Privacy Policy, our Terms of Service, or other Webpass policy has occurred; to comply with laws; and to assist us in fraud prevention or investigation. For example, we use information collected from monitoring network traffic and usage to monitor the overall quality and security of our services and analyze the information to improve our services, and we use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.

We may also use your contact information, including your email and home address, to contact you for other business and commercial purposes, including to respond to your inquiries, to provide you with troubleshooting and maintenance services, and to inform you about services and products, such as letting you know about upcoming changes, programs, and improvements.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Transparency and choice

You may set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that some of our services may not function properly if your cookies are disabled.

Information we disclose

We do not disclose your personal information with other companies, organizations and individuals outside of Webpass and its commonly-branded affiliates (including Google Fiber and other Google-branded affiliates) unless one of the following business or commercial purpose applies:

With your consent.

We will disclose your personal information with other companies, organizations or individuals when we have your consent to do so.

For external processing.

We provide personal information to our trusted businesses or persons (including external service providers, such as payment processors) to process it for us, including for the uses described in the “How we use information we collect” section above, based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

For legal reasons.

We will disclose personal information with other companies, organizations, or individuals if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process, or enforceable governmental request;
  • Enforce applicable Terms of Service, including investigation of potential violations;
  • Detect, prevent, or otherwise address fraud, security, or technical issues; or
  • Protect against harm to the rights, property or safety of Webpass, our users, or the public as required or permitted by law.

We may also disclose non-personally identifiable information publicly and with our partners. For example, we may share information publicly to show trends about the general use of our services. To the extent this information includes de-identified information, Webpass processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

If Webpass is involved in any merger, acquisition, sale of company assets, transition of service to another provider, or insolvency, bankruptcy or receivership, we reserve the right to transfer your personal information in connection with such transaction. In such instances, we will strive to ensure your personal information continues to be treated in accordance with this Privacy Policy; otherwise, we will notify you and obtain your consent before your personal information becomes subject to a different privacy policy that is not materially consistent with this one.

We do not disclose your personal information with third parties outside of Webpass and our commonly branded affiliates (including Google Fiber, or other Google-branded affiliates) for their direct marketing purposes.

Data Retention

We store personal information for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Privacy Notice. Retention periods vary by data type, for example:

  • We keep data required to provide our Services until it is no longer needed to provide our Services, such as customer account information like your name, contact information, and plan information.
  • Your settings may be stored locally on Google Fiber-owned equipment. Equipment is reflashed upon return, which results in deletion of your settings.
  • We retain some data for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, tax, or financial record-keeping.

U.S. State Privacy Law Requirements

Some U.S. state privacy laws, like the California Consumer Privacy Act or “CCPA”, require specific disclosures for state residents.

Subject to certain limitations, these U.S. state privacy laws provide rights to consumers to have notice about the collection, use, and disclosure of their personal information, request access to their personal information (including how we use and disclose that information), sometimes in a portable format, request correction of inaccurate personal information,request deletion of their personal information, request to opt out of the “sale”, “sharing”, or “targeted advertising" of personal information (where applicable), request to limit use of sensitive personal information (where applicable), and to not be discriminated against for exercising their rights.

Webpass does not “sell” or “share” your personal information. Please visit Google’s My Ad Center to manage your settings regarding any use of your personal information for “targeted” advertising”.

To exercise your rights, you can call 1-800-WEBPASS or click here. The online form details the pieces of information needed to verify your identity. Please review the Google Privacy Policy for additional choices that apply to Google services.

If an authorized agent submits a request on your behalf, we may confirm the request and your identity directly with you unless the agent demonstrates a power of attorney. Please do not provide any sensitive personal information in connection with this request, such as a driver’s license or other government-issued ID. If you have any questions or concerns regarding our practices, please contact us at: If we deny your request, you may appeal our decision by contacting us. If you have concerns about the results of an appeal, you may contact hte attorney general in the state where you reside.

The CCPA requires a description of data practices in the preceding 12 months using specific categories. This table uses these categories to organize the information in this Privacy Policy. We collect this information from the following sources: information you provide, information you collect automatically through use of the Services, and information we get from other sources. The CCPA treats certain kinds of information, like precise geolocation, as sensitive; when we collect this information, we only use it for purposes permitted by the CCPA, like to provide services that are expected by our users.

Categories of personal information we collect Business purposes for which information may be used or disclosed Parties with whom information may be disclosed

Identifiers such as your name, phone number, and address, as well as unique identifiers tied to the browser, application, or device you’re using.

Commercial information, such as your payment information and a history of purchases you make with us.

Internet, network, and other activity information such as information about the interaction of your apps, browsers, and devices with our services (like IP address, crash reports, and system activity).

Geolocation data, including approximate and precise geolocation data, such as may be determined by GPS, IP address, and other data from sensors that may provide Webpass with information on nearby devices, Wi-Fi access points, and cell towers, depending in part on your device settings.

Audio, electronic, visual and similar information, such as audio information from customer service calls.

Inferences regarding your interests.

Protecting against security threats, abuse, and illegal activity: Webpass uses and may disclose information to detect, prevent and respond to security incidents, and for protecting against other malicious, deceptive, fraudulent or illegal activity or harm to the rights, property or safety of Webpass, our users, or the public as required or permitted by law. For example, to protect our services, Webpass may receive or disclose information about IP addresses that malicious actors have compromised.

Auditing and Measurement: Webpass uses information for analytics and measurement to understand how our services are used. We may disclose non-personally identifiable information publicly and with our partners, such as to show trends about general use of our Services.

Maintaining and Improving our Services: Webpass uses information to ensure our Services are working as intended, such as tracking outages or troubleshooting bugs and other issues we identify or that you report to us.

Research and development: Webpass uses information to improve our Services and to develop new products, features, and technologies that benefit our users and the public.

Use of service providers: Webpass discloses information with service providers to perform services on our behalf, in compliance with our Privacy Policy and other appropriate confidentiality and security measures. For example, we may rely on service providers to help provide customer support.

Marketing: Webpass uses information to market our services.

Legal reasons: Webpass also uses information to satisfy applicable laws or regulations and discloses information in response to legal process or enforceable government requests, including to law enforcement.

Service providers, trusted businesses or persons that process information on Webpass’s behalf, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

Third parties with your consent or at your direction, such as services that integrate with our services.

Law enforcement or other third parties, for the legal reasons described in “Information we disclose”.

Please note, if you are looking to make a request for access, correction, or deletion for other Google products or related to Google Fiber services outside of Webpass, please see the following resources:


This Privacy Policy may change from time to time. We will post any changes to this Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.