Help Center

Set Up and Manage Voicemail for gFiber Phone

Learn how to set up your gFiber Phone voicemail box, update your security PIN, record custom greetings, change audio language, and check messages online or by phone.

To set up or access your gFiber Phone voicemail, dial *98 from your home phone, enter the default PIN 1234 followed by #, and follow the voice prompts to establish your permanent 4-digit PIN. You can also review voicemails, reset a forgotten PIN, and customize greetings directly inside your online gFiber Phone portal.

Set up your voicemail PIN

Your voicemail box activates automatically with your gFiber Phone service. Create a permanent PIN during your initial dial-in to secure your mailbox.

Set up your PIN by phone

  1. On your connected home phone, dial *98.
  2. Enter the temporary default PIN 1234, then press #.
  3. Follow the automated voice prompts to enter a secure PIN of at least 4 digits.
  4. Press # to confirm your new PIN.

Your voicemail box is now active and ready to store incoming calls.

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If you forget your PIN, sign in to your gFiber account, navigate to the Phone portal, and select Reset PIN in the Voicemail Box Details section to restore it to 1234.

Change your voicemail language

You can adjust the automated voice prompts in your mailbox to play in English, Spanish, or French.

  1. In your browser, sign in to your gFiber account.
  2. In the navigation menu, select Phone to open the gFiber Phone portal.
  3. Select the Voicemail tab.
  4. In the Voicemail Box Details section, select your preferred language from the dropdown menu (English, Spanish, or French).
  5. Select Save Changes.

Your dial-in voice prompts will immediately play in your selected language.

Create custom voicemail greetings

Record personalized messages directly over the phone or upload pre-recorded audio files from your computer.

Record a greeting by phone 

  1. On your connected home phone, dial *98.
  2. Enter your PIN, then press #.
  3. Press 8 to open Personal Options.
  4. Press 2 to open the greeting management menu.
  5. Select the greeting type you want to modify:
    • Press 1 for your default greeting.
    • Press 2 for your busy greeting.
    • Press 3 for your no-answer greeting.
  6. Follow the audio prompts to record your message, then press # to save your recording.

Upload a greeting file 

Ensure your pre-recorded audio file is formatted as .mp3, .ogg, or .wav and remains under 10 MB in file size.

  1. In your browser, sign in to your gFiber account and select Phone.
  2. Select the Voicemail tab and scroll to the Voicemail Greetings section.
  3. In the greeting list, select the message type you want to replace (Busy, Personal Name, Basic, or No Answer).
  4. Select Upload Audio File, choose the file from your computer, and select Open.
  5. Select Save.

The audio player displays your new file name once the upload finishes.

Check your voicemail messages

Access incoming messages via your primary home handset, an external line, or the web dashboard.

Access MethodRequirementStarting Step
gFiber Phone HandsetDirect dial accessDial *98
External Phone10-digit number + PINDial your 10-digit phone number
Web PortalgFiber account loginOpen the Voicemail tab

Check voicemail from your home phone

  1. Pick up your connected handset and dial *98.
  2. Enter your PIN, then press #.
  3. Press 1 to play new and saved messages.

Check voicemail from another phone

  1. Dial your 10-digit gFiber Phone number from any mobile or landline device.
  2. When your personal greeting begins playing, press #.
  3. Enter your PIN, then press #.
  4. Follow the audio prompts to listen to your playback list.

Check voicemail in the gFiber Phone portal

  1. Sign in to your gFiber account and select Phone.
  2. Select the Voicemail tab and navigate to the Messages table.

  3. In the message row, click the Play icon to stream the message.
  4. Select Download to export an .mp3 copy, or click Delete to permanently remove the recording.

Frequently asked questions