Help Center

Manage gFiber Phone Call Handling and Forwarding

Learn how to manage gFiber Phone call routing, set up call forwarding, configure simultaneous ring, schedule hours, and block unwanted callers.

Sign in to your gFiber account and navigate to the Phone portal to manage call routing. From the Call Handling section of the Settings tab, you can turn on Forward All, configure Simultaneous Ring across multiple devices, establish automated operating schedules, and set custom screening rules to allow or block incoming phone numbers.

Manage basic call settings

By default, your account uses Ring Phone to deliver incoming calls straight to your connected phone device. You can also take advantage of built-in features during active calls:

  • Call Waiting: Hear an alert tone when a secondary caller reaches you during an active call. Press the Flash or Line button on your handset to place your active call on hold and switch to the incoming line.
  • Do Not Disturb: Route all incoming callers directly to your voicemail. If you have not activated voicemail yet, callers hear a busy signal.

Route incoming calls

Choose how to route incoming calls when away from home or the office using advanced routing features:

Routing OptionFunctionPrimary Use Case
Forward AllSends every incoming call directly to a designated secondary number.Traveling or working away from home.
Simultaneous Ring (SIM Ring)Rings your primary line and up to multiple external devices at the same time. The first device to answer accepts the call.Ensuring calls get answered anywhere across mobile and desk lines.
Find MeRings devices sequentially in an ordered chain for specified durations.Stepping through desk, mobile, and backup contacts before reaching voicemail.

Set up Forward All

Direct all incoming calls to an external phone number:

  1. Sign in to your gFiber account.
  2. On the account dashboard, click Phone to open the gFiber Phone portal.
  3. In the Settings tab, go to the Call Handling section and click Forward All.
  4. In the destination field, enter the 10-digit or 11-digit phone number where you want calls redirected.
  5. Click Save.
Your incoming calls will now route directly to the specified destination number.
tool-tip-info
You can also manage call forwarding from your handset. Dial *72 from your gFiber Phone, enter your 4-digit PIN, and enter the 11-digit destination phone number when prompted.

Set up Simultaneous Ring (SIM Ring)

Ring multiple devices at once so you never miss an urgent call:

  1. Sign in to your gFiber account.
  2. On the account dashboard, click Phone to open the gFiber Phone portal.
  3. In the Call Handling section of the Settings tab, select the SIM Ring tab.
  4. In the device list, enter the phone numbers or devices you want to ring concurrently.
  5. For each entry, select the duration each device should ring.
  6. In the fallback dropdown, select what happens if no one answers (such as Send to Voicemail).
  7. Click Save.
Your configured devices will ring simultaneously on the next incoming call.
alert-warning
To prevent carrier network timeouts and automated disconnections, keep your total ring duration configured below 120 seconds.

Set up Find Me

Ring devices one after another in a set sequence:

  1. Sign in to your gFiber account.
  2. On the account dashboard, click Phone to open the gFiber Phone portal.
  3. In the Call Handling section of the Settings tab, select the Find Me tab.
  4. Click Add Device to enter the phone numbers you want to include in the sequence.
  5. For each number, select the duration the device should ring before forwarding to the next device.
  6. In the uncompleted call dropdown, select an outcome if all rings fail (such as Send to Voicemail).
  7. Click Save.

Incoming calls will proceed sequentially through your ordered device list.

Create a call handling schedule

Automate call flow rules based on work hours, after-hours windows, or calendar events:

  1. Sign in to your gFiber account.
  2. On the account dashboard, click Phone to open the gFiber Phone portal.
  3. In the Call Handling section of the gFiber Phone portal, click Add Schedule.
  4. In the Schedule Name field, type a name for your custom rule.
  5. In the schedule type selector, select Weekly for repeating schedules or Custom for single-instance date ranges.
  6. Set your start and end times, then select the target call behavior (such as routing calls to voicemail after 5:00 PM).
  7. Click Save.

Your call handling preferences will switch automatically during the scheduled hours.

Screen and block callers

Filter inbound calls according to category rules or single numbers.

Screening categories

Apply automated rules across general caller categories:

  • Anonymous callers: Hidden, private, or restricted caller IDs.
  • Toll-free callers: Inbound numbers with 800, 888, 877, 866, 855, 844, or 833 area codes.
  • All other callers: Standard public incoming phone numbers.

Category actions

ActionResult
AllowThe call rings your phone normally.
Allow with Priority RingThe call rings with a distinct ring pattern to distinguish it immediately.
BlockThe line disconnects immediately without ringing.
Block with MessageThe caller hears an automated announcement stating calls are not being accepted.
ForwardThe call forwards automatically to your specified screening forward number.
VoicemailThe caller routes straight to your voicemail box.
tool-tip-info
Choosing the Forward action requires an active destination number saved in your Screening Forward Number field.

Block a specific number

Create custom rules to isolate or prioritize individual callers:

  1. In the Custom Screening section of your portal, click Add Rule.
  2. In the Phone Number field, enter the full 10-digit number.
  3. In the Action dropdown, select your desired outcome (such as Block or Allow with Priority Ring).
  4. Click Save.

The portal updates immediately and applies your screening action to all future calls from that number.

Frequently asked questions