Help Center

Manage Your Upcoming gFiber Appointment

Learn how to reschedule or cancel your gFiber appointment using the gFiber app or web portal in a few simple steps.

To reschedule or cancel your gFiber appointment, sign in to the gFiber app or your gFiber web account, select Manage under your appointment details, and tap or click either Reschedule or Cancel appointment.

Reschedule an appointment

You can change your gFiber service or installation appointment time up to 24 hours before your scheduled window using either the gFiber mobile app or your online account.

Use the gFiber mobile app

Before you start, make sure you have downloaded and installed the gFiber mobile app for Android or iOS.

  1. Sign in to the gFiber mobile app.
  2. In the Home screen, tap Manage.
    Manage installation appointment screen on gFiber App
  3. Tap Reschedule appointment.
  4. Select your preferred date and time slot, then tap Continue.
  5. Review your updated appointment details and tap Confirm appointment.

You will see a success screen displaying your new appointment date and time, and a confirmation email will be sent to your inbox.

Use the gFiber web portal

  1. Sign in to your gFiber account.
  2. In the Appointment card, click Manage.
  3. Click Reschedule.
  4. Select your new preferred date and time slot, then click Continue.
  5. Review your updated appointment details and click Confirm appointment.

Your dashboard will update with your new appointment window, and you will receive a confirmation email.

Cancel an appointment

If you no longer need your scheduled service or installation visit, you can cancel it directly through the gFiber mobile app or your online account.

Use the gFiber mobile app 

Before you start, make sure you have downloaded and installed the gFiber mobile app for Android or iOS.

  1. Sign in to the gFiber mobile app.
  2. In the Home screen, tap Manage.
  3. Tap Cancel appointment.
  4. Tap Yes, cancel it to confirm your cancellation.

The app will confirm your appointment has been canceled, and your status will update immediately.

Use the gFiber web portal

  1. Sign in to your gFiber account.
  2. In the Appointment card, click Manage.
  3. Click Cancel appointment.
  4. Click Yes, cancel it to confirm your cancellation.

The appointment card on your account dashboard will clear, confirming the cancellation.

Frequently asked questions