Help Center

Manage Your Upcoming Appointment

This guide walks you through the simple steps to reschedule your appointment for a better time or cancel your appointment entirely using the gFiber app or your online gFiber account.

Reschedule an Appointment

Use the gFiber Mobile App

Before you start, download the gFiber App for Android or iOS.
  1. Sign in to the gFiber App.
  2. Tap the Manage button.
  3. Tap Reschedule.
    Appointment - cancel screen on gFiber App
  4. Select the new appointment you'd like and tap Continue.
    Reschedule appointment list on gFiber App
  5. Review your appointment details and tap Confirm appointment.

Use the gFiber Web Portal

  1. Sign in to your gFiber account.
  2. Click the Mange button.
  3. Click Reschedule.
  4. Select the new appointment you'd like and tap Continue.
  5. Review your appointment details and tap Confirm appointment.

Cancel an Appointment

Use the gFiber Mobile App

Before you start, download the gFiber App for Android or iOS.

  1. Sign in to the gFiber App.
  2. Tap the Manage button.
    Manage installation appointment screen on gFiber App
  3. Tap Cancel appointment.
    Appointment - reschedule screen on gFiber App
  4. Tap Yes, cancel it to confirm cancellation.

Use the gFiber Web Portal

  1. Sign in to your gFiber account.
  2. Tap the Mange button.
  3. Tap Cancel appointment.
  4. Tap Yes, cancel it to confirm cancellation.