Schedule GFiber Phone Installation with a Number Transfer

If you requested to transfer an existing number to GFiber Phone, we’ll try to complete the transfer on the same day as your installation. 

Number transfers typically take 3-5 business days, so your installation options may be limited while the transfer is in progress. We’ll guide you through the process and help make sure everything goes as smoothly as possible.

What to Expect During a Number Transfer

Here’s how the process works:

• You request to transfer your number when signing up for GFiber Phone

• We submit the request to your current provider

• Your provider reviews and approves the request (typically 3-5 business days)

• You schedule your installation or receive your self-install kit while the transfer is in progress

• Your GFiber Phone service is set up and your number transfer completes

Important: Your phone number must stay active with your current provider until the transfer is complete. Canceling early can delay or prevent the transfer.

Before Scheduling Your Installation

Keep these things in mind before booking your appointment:

• Don’t cancel your current phone service. Your number must stay active with your current provider until the transfer is complete.

• Have a recent bill from your current provider ready. You may need to confirm account details from that bill during the transfer process.

• We’ll work with your provider to transfer your existing phone number to GFiber Phone and aim to complete the transfer during your installation.

• If we can’t complete the transfer during your appointment, we'll assign you a temporary phone number. Once the transfer finishes, your existing number will automatically replace it

Important: In some cases, your number may transfer before your installation (for example, if you reschedule your appointment at the last minute). If that happens, your current provider will disconnect your service, and you won’t be able to make calls from your landline until GFiber installs your phone service.

Schedule Your GFiber Phone Installation

To schedule your installation:

1. Sign into your GFiber account, then follow the prompts to schedule your installation.
2. You’ll be directed to an online scheduler. If your number transfer is in progress, the calendar shows two types of appointments:
   • Blue dates: We can transfer your phone number on this day.
   • Red dates: We can install your service, but we can’t transfer your phone number that day.
3. Choose a blue date so your installation and number transfer happen together. 

If none of the available dates work for you, you can select Notify me of new appointments to get alerts when new times open up.

Reschedule Your Installation

If you need to reschedule within 48 hours of your appointment, contact GFiber customer support to choose a new time. Last-minute changes may interrupt your phone service if your number transfer completes before installation. If that happens, you can still make and receive calls using Google Voice on a web browser or mobile device until your installation is complete.

To reschedule your appointment:

1. Sign into your GFiber account.
2. Follow the prompts to update your appointment.
3. Choose a new available date in the scheduler. 

Cancel Your Installation

If you cancel your installation appointment while a number transfer is in progress, the transfer will also be canceled. You'll need to submit your number transfer request again in your GFiber account.

If you cancel within 48 hours of your scheduled appointment, we may not be able to stop the transfer in time. If that happens, your current provider may disconnect your phone service until we complete your GFiber Phone installation.