gFiber Internet Battery Backup and Outage Power Guide

Discover how the Internet Battery Backup keeps your router and Fiber Jack powered during a power outage, including pricing, installation, status lights, safety guidelines, and FAQs.

The gFiber Internet Battery Backup (an optional Reliability Plus feature) automatically powers your primary router and Fiber Jack during a power outage, providing up to 2 hours of full-bandwidth Wi-Fi with no speed throttling. It does not power Mesh Extenders or secondary devices. Edge 8 Gig includes the backup at no extra cost (opt-in required), while Home 3 Gig offers it for $10/month.

Keep internet on during a power outage

gFiber delivers internet via light signals, keeping the core fiber network active during power outages. However, your in-home equipment still requires electrical power to route Wi-Fi throughout your home.

Automatic Activation: The Internet Battery Backup automatically kicks on during an electrical power outage to keep your internet on without interruption.
Performance: Delivers up to 2 hours of full-bandwidth uptime with zero speed throttling.
Coverage Scope: Powers only your primary router and Fiber Jack (Optical Network Terminal / ONT).

The battery backup only powers your primary internet equipment. It will not power Mesh Extenders, which will go offline unless connected to a separate backup power source. Additionally, the backup may not restore connection during widespread regional power outages that affect centralized networking facilities.

Check pricing, eligibility, and installation

The Internet Battery Backup is available with select gFiber residential Lifestyle Internet Products. It is restricted in residential buildings with 5 or more units.

Lifestyle Internet Product	Monthly Cost	Availability & Setup Path
Edge 8 Gig	Included at no additional cost (opt-in required)	New Customers: Select during initial signup. Existing Customers: Upgrade and opt-in via your account portal or call us.
Home 3 Gig	$10 / month (plus applicable taxes & fees)	New Customers: Select during initial signup. Existing Customers: Upgrade and opt-in via your account portal or call us.
Core 1 Gig	Not available	Not available for this product.

Professional Installation

New Customers: Schedule your installation appointment during service signup.
Existing Customers: After opting into the internet battery backup, you will be prompted to schedule a technician visit.
Multi-Room Setups: If your Fiber Jack and router are installed in separate rooms, the technician may install two separate battery backup units.

Test your battery backup connection

Once installed, the internet battery backup works automatically. You can verify system readiness using these steps:

In the equipment setup area, check the power cabling running to the Power Supply Unit (PSU). Verify one cable connects to the wall outlet and the Y-cable connects directly to both your router and Fiber Jack.
Check the LED status lights on your router and Fiber Jack to confirm both devices are receiving power.
On the bottom of the Fiber Jack, press the physical power button if the device needs to be powered on manually.
Unplug the AC power cable from the wall outlet to simulate a power outage. Confirm that your router and Fiber Jack remain fully powered without dropping the internet signal.
Plug the AC power cable back into the wall outlet to resume normal AC operation and recharge the battery.

Read visual indicators and control switches

Use the front-panel status lights and physical switches on your internet battery backup unit to monitor performance or manage alarms.

Status lights

Label	Color	Status & Action Required
System Status	Green	Normal: Receiving sufficient AC wall power for standard operation.
DC	Green	On Battery: Power outage detected. The battery is actively powering the Fiber Jack and router.
Mute	Yellow	Flashing: Audible alarm silenced for 24 hours. Solid: Audible alarm silenced indefinitely.
Battery	Red	Fault/Error: Inspect connections to the power supply and Fiber Jack. Inspect for physical damage. Contact gFiber support if the light remains red.

If the battery shows signs of critical failure (swelling, odor, leakage, or discoloration), disconnect the unit immediately from the wall outlet if safe to do so, move it to a safe area, and contact support.

Physical control switches

Alarm Silence: Silences audible alerts. Press and release to mute for 24 hours. Press and hold for 15 seconds to mute indefinitely. Press and hold for another 15 seconds to re-enable sound.
Cold Start: Allows the unit to power up without being plugged into an AC wall outlet (used during a power outage when installing a replacement battery). Press and hold for 3 seconds.
N.I.R. Reset: Reboots your Fiber Jack directly. Press and hold for 3 seconds to reset the Fiber Jack.

Review technical specifications

Install the battery backup unit in a temperature-controlled indoor space. Excessive heat degrades battery lifespan and performance.

Battery & power

Battery Type: Lithium-Ion Battery Pack (approved for use only with PowerTec Solutions International packs).
Battery Capacity: 14.8V / 5200mAh (connect only one battery box).
Design Life: 10 years.
Typical Recharge Time: Under 12 hours.
Surge Protection: Yes (IEC 61000-4-5 2005 LEVEL D).

Environmental & physical limits

Operating Temperature: 14°F to 104°F (–10°C to 40°C) at full power output.
Storage Temperature: –22°F to 149°F (–30°C to 65°C).
Operating Humidity: 0–95% non-condensing.
Max Operating Elevation: 10,000 ft (3,000 m).
Dimensions: 155 mm × 89 mm × 52.5 mm.
Weight: 1.76 lbs (including battery pack).

Follow safety, warnings, and battery disposal rules

Immediately stop using the Internet Battery Backup and disconnect it from power if you notice an unusual odor, color change, extreme heat, physical swelling, leakage, or strange noises. Move the unit to a well-ventilated area away from combustible materials if safe.

Call 911 immediately if the battery pack is actively smoking, extremely hot to the touch, bursting, or leaking fluid rapidly.

Operational safety guidelines

Indoor Use Only: Keep the device in a dry indoor location. Do not expose to dampness, high humidity, or direct water to avoid fire or shock hazards.
No User-Serviceable Parts: Do not open or remove the device enclosure cover under any circumstances.
Approved Replacement Packs: Risk of explosion if an incompatible battery pack is installed. Use only approved PowerTec battery packs.
Prohibited Actions: Do not disassemble, incinerate, or expose the pack to temperatures above 149°F (65°C).

Disposal and account cancellation instructions

Battery Disposal: Never dispose of lithium-ion batteries in standard household trash or recycling bins. Follow local municipal hazardous waste regulations for recycling lithium-ion battery packs.
Equipment Returns: If you change your Lifestyle Internet Product or cancel your gFiber account, keep the power supply unit and cables. You must return these components to gFiber following standard equipment return guidelines.
Replacements: Contact gFiber customer support to request a replacement battery unit if your original equipment becomes damaged or fails.