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Return gFiber Equipment and Devices

Learn how to return your gFiber equipment within 60 days using FedEx or a gFiber Space to avoid unreturned equipment fees.

Return required gFiber devices within 60 days of service cancellation, plan modification, or equipment upgrades to avoid unreturned equipment fees. You can drop off unboxed hardware at a FedEx Office, ship individual boxed items via a FedEx Drop Box using a prepaid label, or bring devices directly to a gFiber Space.

Review equipment return requirements

When you cancel service, modify your setup, or move outside a gFiber coverage area, your returned hardware must arrive at our warehouse within 60 days to avoid unreturned equipment charges. Keeping equipment results in an unreturned equipment fee billed to your account according to the current fee schedule.

Check your email for an automated, itemized list containing the specific serial numbers of required devices. Hardware returns apply to total service cancellations as well as equipment refreshes when swapping old gear for newer models.
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Returning multiple devices? Ship each device in its own separate box. Combining multiple devices into a single package delays warehouse processing and can trigger automated past-due reminder emails or false unreturned equipment fees.

Return equipment at a FedEx Store

FedEx Office locations provide a free return service where associates package and ship your devices for you. No shipping box is needed.
  1. Generate a QR code in the online gFiber Returns Portal.
  2. Verify that your name, email address, physical address, and phone number match your official gFiber account information.
  3. In your email inbox, open the QR code confirmation email (typically arrives within 5 minutes; check your spam folder if missing).
  4. At a physical FedEx Office location, present the QR code on your mobile device to a FedEx associate and hand over your unboxed hardware.
  5. Check your email inbox for a return processing confirmation email sent automatically once the gFiber warehouse registers the physical scan.

Return equipment using a FedEx Drop Box

Use this self-shipping method to package items independently and drop them off at a standalone FedEx shipping bin.
  1. Generate a prepaid shipping label In the online gFiber Label Portal.
  2. Verify that your account name, email address, physical address, and phone number match your official gFiber account records.
  3. In your email inbox, locate the confirmation email containing your printable shipping label.
  4. Print the prepaid label and securely attach it to your shipping box. If you do not own a printer, present your device and confirmation email at a FedEx Office store to have an associate print the label.
  5. Place the device inside the box, securely seal the container, and deposit the package into any authorized FedEx Drop Box location.
  6. Retain your FedEx tracking receipt as proof of return until you receive email confirmation that processing is complete.

Return equipment at a gFiber Space

You can return equipment in person if you live near an official brand storefront or retail kiosk.
  1. On the official gFiber space locator page, search for an active storefront or kiosk near your location.
  2. Bring your unboxed, unlabeled devices directly to a gFiber Space during posted business hours.
  3. Deliver the hardware directly to a gFiber team member.
  4. Check your email inbox for an automated return confirmation email, which triggers immediately once the agent scans the hardware into the system.

Frequently asked questions