Internet Battery Backup (Reliability Plus Feature)

Learn about GFiber’s Internet Battery Backup, including how it works, how to purchase it, and other helpful details.

How it Works

GFiber delivers internet via light rather than electrical impulses, keeping the core fiber network active during power outages. However, your router and Fiber Jack still require electricity to function.

The Solution: The Internet Battery Backup automatically activates during a power outage.
Performance: Provides up to 2 hours of full-bandwidth uptime with no speed throttling.
Coverage Scope: Powers only your primary router and Fiber Jack (Optical Network Terminal / ONT).

The Internet Battery Backup (a Reliability Plus feature) automatically kicks in during a power outage to provide up to 2 hours of full-bandwidth uptime with no internet slowdowns.¹

Important Note: The battery backup only powers your primary internet connection (router and Fiber Jack). It will not power your Mesh Extenders, meaning they will go offline unless you have a separate backup power source for them. It also may not function during widespread outages that affect centralized networking facilities.

Pricing, Eligibility & Installation

The Internet Battery Backup is available for specific residential plans and is restricted in buildings with 5 or more units.

GFiber Plan	Monthly Cost	Availability & How to Get It
Edge 8 Gig	Included at no additional cost (must opt-in)	New Customers: Select during signup. Existing Customers: Upgrade via account portal or phone. (Opt-in required)
Home 3 Gig	Available for $10 / month (plus applicable taxes & fees)	New Customers: Select during signup. Existing Customers: Upgrade via account portal or phone. (Opt-in required)
Core 1 Gig	Not available	Not available.

Professional Installation

New Customers: Schedule the installation appointment during your initial service signup.
Existing Customers: After upgrading your plan and opting into the backup, you will be prompted to schedule a technician visit.
Multi-Room Setups: If your Fiber Jack and router are located in separate rooms, the technician may install two separate internet battery backup units.

Setup Verification (Testing the Backup)

The backup system works automatically once installed, but you can manually test the system using these steps:

Check Cables: Verify the battery is connected to the Power Supply Unit (PSU). You should have one power cable running from the wall outlet to the PSU, and another Y-cable with two connectors attached to your router and Fiber Jack.
Verify Power: Confirm that the LED status lights on your router and Fiber Jack are illuminated. (Note: The Fiber Jack has a physical power button on the bottom if it needs to be turned on manually).
Simulate an Outage: Unplug the AC power cable from the wall outlet. The router and Fiber Jack should remain powered on without interruption.
Restore Power: Plug the AC cable back into the wall outlet to resume normal operation and keep the battery charged.

Visual Indicators & Control Switches

Status Lights

Label	Color	Status & Meaning / Action Required
System Status	Green	Normal: The backup is receiving sufficient AC power to operate normally.
DC	Green	On Battery: A power outage is active; the battery is powering the Fiber Jack and router.
Mute	Yellow	Flashing: Audible alarm is silenced for 24 hours. Solid: Audible alarm is silenced indefinitely.
Battery	Red	Fault/Error: Inspect connection to power supply/ONT. Check for physical damage. If the battery shows signs of critical failure (swelling, odor, leaking), disconnect immediately and move to a safe area.

Physical Control Switches

Label	Action
Alarm Silence	Disables audible alerts. Press and release to mute for 24 hours. Press and hold for 15 seconds to mute indefinitely. Hold for another 15 seconds to re-enable the alarm.
Cold Start	Allows the device to turn on without being plugged into a wall outlet (used when there is no AC power and a new battery pack is being installed). Press and hold for 3 seconds.
N.I.R. Reset	This allows you to reboot your Fiber Jack. Press and hold the switch for 3 seconds to reset it.

Technical Specifications

Ensure the device is installed in a temperature-controlled indoor space. Excessive heat shortens lifespan and compromises safety.

Battery & Power

Battery Type: Lithium-Ion Battery Pack (Approved for use only with PowerTec Solutions International packs).
Battery Capacity: 14.8V / 5200mAh (Connect only one battery box).
Design Life: 10 Years.
Typical Recharge Time: Less than 12 hours.
Surge Protection: Yes (IEC 61000-4-5 2005 LEVEL D).

Environmental & Physical Limits

Operating Temperature: 14°F to 104°F (–10°C to 40°C) at full power.
Storage Temperature: –22°F to 149°F (–30°C to 65°C).
Operating Humidity: 0–95% non-condensing within enclosure.
Max Operating Elevation: 10,000 ft (3,000 m).
Dimensions: 155mm × 89mm × 52.5mm.
Weight: 1.76 lbs (including battery pack).

Safety, Warnings, & Disposal

Stop using the battery backup and immediately disconnect it from the wall if you notice an odor, color change, excessive heat, shape change (swelling), leaking, or odd noises. If safe, move it to a well-ventilated area away from fire hazards. Call 911 immediately if the battery is smoking, extremely hot, burst, or leaking.

Operational Warnings

Indoor Use Only: Install in a dry location. Do not expose to damp or wet environments to prevent fire or electrical shock.
No User-Serviceable Parts: Do not remove the device cover for any reason.
Battery Replacement: Risk of explosion if an improper battery pack is used. Refer to the manufacturer's user manual and use only approved PowerTec battery packs.
Do Not: Disassemble the pack, dispose of it in a fire, or store it in temperatures of 65°C (149°F) or higher.

Disposal & Account Cancellation

Never throw lithium-ion batteries in the trash or leave them in discarded piles. Always dispose of the battery per your local hazardous waste management guidelines from your municipality and contact us to get a replacement. Keep your power supply and power cords – if you decide to change or cancel your plan in the future, you will need to return these to us following these instructions.
Contact GFiber to get a replacement battery if yours is damaged.
Note on Plan Changes: If you cancel your GFiber plan or downgrade in the future, you must return the power supply and power cords to GFiber. Keep these components safe!