Help Center

View Device Connection Details in the gFiber App

Find Wi-Fi signal strength, frequency bands, IP addresses, and MAC details for connected devices in the GFiber App to optimize network performance.

To view device connection details, open the gFiber App, select the Network tab, tap Manage devices, and choose your device. From there, view real-time signal strength (RSSI), Wi-Fi frequency (2.4, 5.0, or 6.0 GHz), IP address, and MAC address to troubleshoot or optimize connection speed.

Access device connection details

Follow these steps in the gFiber App to locate technical details for any phone, computer, or smart home device connected to your network.

  1. In the gFiber App navigation bar, tap Network.
  2. Scroll to the Connected devices section and tap Manage devices.
    Manage devices button
  3. Tap the specific device name you want to inspect.
  4. Scroll to the bottom of the device page to view Connection details.
  5. Verify that technical details like Connection type and Connected to load on your screen.

Understand connection metrics and technical specs

The Connection details screen displays key performance specs and identifiers for each connected device.

Metric / SpecificationDescription & FunctionRecommended Action / Troubleshooting
Connection typeShows whether the device connects via Wi-Fi or wired Ethernet cable.Connect static high-bandwidth devices (like desktop PCs or gaming consoles) directly via Ethernet when possible.
RSSI levelIndicates Wi-Fi signal strength between the device and your router or mesh extender.Move the device closer to your router if RSSI indicates a weak connection.
Connected toDisplays the specific router or extender currently serving the device.gFiber automatically routes your device to the strongest signal source. You can rename extenders for easier identification.
IPv4 & IPv6 addressesUnique local IP addresses assigned by your gFiber router to route internet traffic.Match the local IP address with your device's internal network settings to identify unknown devices on your network.
MAC addressThe unique hardware identifier assigned to the physical network card inside your device.Compare hardware MAC addresses to verify device identities when renaming connected hardware in the app.
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If moving a device closer to your router doesn't improve signal strength, consider placing a gFiber Mesh Extender in areas with weak Wi-Fi coverage.

Wi-Fi frequency bands

Your router operates across different radio frequencies. Devices automatically connect to the best available band based on range and compatibility:
  • 2.4 GHz: Provides wider range and coverage through walls, but operates at slower speeds. Best for smart home IoT hardware like security cameras, smart plugs, and thermostats.
  • 5.0 GHz: Provides faster speed at a shorter range. Best for laptops, smartphones, and video streaming devices.
  • 6.0 GHz: Delivers maximum Wi-Fi speed with lowest latency. Supported on the gFiber Wi-Fi 6E and gFiber Wi-Fi 7 routers and Wi-Fi 6E/7-compatible client devices.
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Even if your device supports 6.0 GHz or fast Wi-Fi speeds, it may automatically switch to 2.4 GHz or 5.0 GHz to maintain a stable connection as you move farther away from your router.
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To maintain accurate device identification and custom network settings in the gFiber App, consider disabling MAC randomization (private Wi-Fi address) on your device's settings when connected to your primary home network.

Frequently asked questions