Help Center

Fix Device Wi-Fi Connection Issues

Troubleshoot and fix Wi-Fi connection issues between your phone, tablet, or computer and your gFiber network with simple, step-by-step instructions.

To fix a device that will not connect to gFiber Wi-Fi, toggle your device Wi-Fi off and back on, restart the device, forget and reconnect to your network name, and verify the device is not paused in the gFiber App.

Check wireless mode settings

Verify that your device is broadcasting and receiving wireless signals before troubleshooting network hardware.

  1. On iOS devices, swipe down from the top-right corner to open Control Center, or open the Settings app, select Airplane Mode, and toggle Airplane Mode off.
  2. On Android devices, open the Settings app, tap Network & internet, and toggle Airplane mode off.
  3. On Windows or macOS computers, open the system network tray or Control Center and verify that Wi-Fi is enabled.

Restart your device Wi-Fi connection

Refreshing your device wireless radio prompts it to scan for current network frequencies.

  1. In your device settings menu, open the Wi-Fi settings panel.
  2. Toggle Wi-Fi to the off position.
  3. Wait 10 seconds, then toggle Wi-Fi back on.
  4. Select your gFiber network name from the available network list.
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Using a gFiber Wi-Fi 6E Router or Wi-Fi 6 Router? In the gFiber App, navigate to the Network tab, tap Devices, and confirm your device is not set to paused or blocked.

Restart your connected device

A complete power cycle clears operating system network cache conflicts.

  1. Power off your phone, tablet, or computer completely (shut down rather than entering standby or sleep mode).
  2. Wait 30 seconds.
  3. Power your device back on.
  4. Reconnect to your gFiber Wi-Fi network.

Your device will restart and attempt an automatic handshake with your saved gFiber network.

Forget and reconnect to your gFiber Wi-Fi network

Resetting saved profile credentials clears outdated security keys and IP configuration conflicts.

  1. In your device Wi-Fi settings menu, locate your gFiber network name (SSID).
  2. Select Forget This Network or Remove.
  3. Scan for available networks and tap your gFiber network name.
  4. Enter your Wi-Fi password carefully, paying attention to uppercase and lowercase letters.
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Forgetting a network deletes the saved password on that specific device. Make sure you have your current Wi-Fi password available before continuing.

Restart your gFiber router and network equipment

Power cycling your routing hardware refreshes local IP assignments across your home network.

  1. In the gFiber App, navigate to Network, select your router, and tap Restart.
  2. Alternatively, unplug the power cable from the back of your gFiber Wi-Fi 6 Router or router hardware.
  3. Unplug the power cable from your Fiber Jack.
  4. Wait 60 seconds.
  5. Reconnect power to your Fiber Jack, wait for the status lights to turn solid blue, and then reconnect power to your router.

The router status light will turn solid blue or green, indicating full internet connectivity.

Update device software and firmware

Outdated network drivers and mobile operating systems can prevent authentication with modern Wi-Fi standards.

  1. In your device settings menu, open System Updates or Software Update.
  2. Download and install any pending operating system or security patches.
  3. Restart your device after the installation finishes.

The system status will indicate your software is up to date, and the device will connect to the network without authentication errors.

Frequently asked questions