Help Center

Configure Advanced Wi-Fi Settings and Split SSIDs

Learn how to manage advanced Wi-Fi settings, adjust security protocols, toggle SSID broadcast, and configure split SSIDs in the gFiber app or portal.

Manage advanced router settings by logging into the gFiber mobile app or web portal and navigating to Network > Advanced network settings > Wi-Fi. Toggle Use a unique SSID per band to split frequency bands into custom network names, or turn SSID broadcasting on or off.

Check hardware compatibility

Advanced Wi-Fi settings in the gFiber App or web portal are supported on the following equipment:
  • gFiber Wi-Fi 7 Router
  • gFiber Wi-Fi 6E Router
  • gFiber Wi-Fi 6 Router
  • gFiber Multi-Gig Router
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Google Wifi and Nest Wifi Pro devices must be managed through the Google Home App rather than the gFiber app or web portal.
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Important Notice: The Network Box router has been officially retired and is no longer supported on gFiber service. If you currently have a Network Box, upgrade to a modern gFiber router at no extra cost to manage your network settings and preserve connection quality. Learn more about the router upgrade for Network Box customers.

Access advanced Wi-Fi settings

Choose one of two methods to navigate to your advanced Wi-Fi configuration menu.

Use the gFiber mobile app

  1. Download and open the gFiber App from the Google Play Store or the Apple App Store.
  2. Sign in to your account.
  3. In the main menu, tap Network.
  4. Tap Network settings.
    Network settings screen on gFiber App
  5. Tap Advanced network settings.
  6. Tap Wi-Fi.
    Advanced network settings Wi-Fi screen on GFiber App

Use the gFiber web portal

  1. Sign in to your gFiber account using your email and password.
  2. In the top-left corner, click Network.
  3. In the main panel, click Edit Network.
  4. Next to Advanced network settings, click Edit.

Manage Wi-Fi network names and split SSIDs

Your Wi-Fi network name is also known as an SSID. Most gFiber routers operate on multiple Wi-Fi frequency bands simultaneously (2.4 GHz, 5 GHz, and 6 GHz on supported models). Creating a unique network name for each band is known as a split SSID.

Using the same Wi-Fi name across all bands is recommended for automatic band steering, seamless device roaming, and optimized performance. However, splitting SSIDs can help connect legacy smart home devices that only support 2.4 GHz frequencies.

Combine all Wi-Fi bands into one network name (recommended)

  1. Navigate to Advanced network settings using the access steps above.
  2. In the Wi-Fi section, toggle Use a unique SSID per band to OFF.
    Use a unique SSID
  3. Click or tap Save.

Check your mobile device or laptop Wi-Fi picker to verify only one unified network name appears.

Assign separate network names per band (split SSID)

  1. Navigate to Advanced network settings using the access steps above.
  2. In the Wi-Fi section, toggle Use a unique SSID per band to ON.
    Use a unique SSID copy screen on gFiber App
  3. Enter your custom desired name for each available frequency band (2.4 GHz, 5 GHz, and 6 GHz). Network names must be between 1 and 32 characters long and are case-sensitive.
  4. Click or tap Save.

Open the Wi-Fi selection menu on a nearby device. Verify that each individual band name (e.g., your custom name or default appends like "-5" and "-6") appears in the available networks list.

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Pro-tip for optimized performance: Keep the same unified network name for the 5 GHz and 6 GHz bands to maintain fast roaming between high-speed frequencies, while setting a distinct name strictly for the 2.4 GHz legacy band.
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Your security password remains identical across all bands when splitting SSIDs. Connected devices will briefly disconnect while changes take effect.

Control Wi-Fi network name broadcast

By default, your router publicly broadcasts its network name to nearby devices. You can hide your network name from nearby discovery lists by disabling broadcasting.
  1. Navigate to Advanced network settings using the access steps above.
  2. In the Wi-Fi section, toggle Broadcast Wi-Fi network name to ON or OFF.
  3. Click or tap Save.

On an un-connected device, scan for nearby Wi-Fi networks. If broadcast wi-fi network name is disabled, verify that your SSID no longer appears in the public network list.

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If split SSIDs are enabled, turning off network name broadcasting applies universally to all active frequency bands.

Manage legacy security protocols and manual channels

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Legacy WPA security mode and manual channel assignments are only accessible on legacy Network Box hardware. Modern gFiber routers automatically manage security encryption (WPA2/WPA3) and select optimal channels dynamically to minimize environmental interference.

Enable legacy WPA/WPA2 security mode

  1. In the Advanced network settings menu, locate the Security protocol section.
  2. In the Security protocol dropdown menu, select WPA/WPA2 (Legacy).
  3. Click or tap Save.

Connect your older legacy device to verify it successfully authenticates on the network.

Set static manual Wi-Fi channels

  1. In the Advanced network settings menu, locate the Channels section.
    Channels screen on the gFiber App
  2. Next to each frequency band, select your preferred manual channel number from the dropdown menu.
  3. Click or tap Save.

Run a speed test or check router diagnostic stats in the web portal to confirm stable performance on the selected channel.

Frequently asked questions