Troubleshoot issues

• Solve problems with your account

  • Pay your outstanding balance
  • Resolve credit card decline
  • Cannot sign in to Fiber
  • Create a Google Account to sign up for GFiber
  • Reinstate suspended service
  • Cannot sign up for service
  • Visit a GFiber Space or Kiosk
  • Neighborhood Kiosk
  • Troubleshoot your Fiber account
  • Supported Operating Systems and Browsers
  • Report a complaint about Google Fiber

• Solve problems with your network

  • Restart or factory reset a GFiber device
  • Device showing red (offline) in the portal
  • FJ LED lights troubleshooter intro
  • Supported Operating Systems and Browsers
  • Report a complaint about Google Fiber

• Solve problems with your Google Fiber Device

  • Cannot upload personal media with Windows XP
  • Accessibility
  • Report a complaint about Google Fiber
  • Restart or factory reset a GFiber device

• Getting in touch with Google Fiber

  • Report a complaint about Google Fiber

• Solve problems with your GFiber Phone

  • Troubleshooting your GFiber Phone