Troubleshoot issues

• Solve problems with your account

  • Pay your outstanding balance
  • Resolve credit card decline
  • Create a Google Account to sign up for GFiber
  • Reinstate suspended service
  • Visit a GFiber Space or Kiosk
  • Report a complaint about Google Fiber

• Solve problems with your network

  • Restart or Factory Reset a GFiber Device
  • Device showing red (offline) in the portal
  • Report a complaint about Google Fiber
  • Fix Wi-Fi connection issues for your device
  • How to restart your GFiber network after an outage

• Solve problems with your Google Fiber Device

  • Report a complaint about Google Fiber
  • Restart or Factory Reset a GFiber Device

• Getting in touch with Google Fiber

  • Report a complaint about Google Fiber

• Solve problems with your GFiber Phone

  • Troubleshooting your GFiber Phone