Troubleshoot issues

Solve problems with your account

Pay your outstanding balance

Resolve credit card decline

Cannot sign in to Fiber

Create a Google Account to sign up for GFiber

Reinstate suspended service

Cannot sign up for service

Visit a GFiber Space or Kiosk

Neighborhood Kiosk

Supported Operating Systems and Browsers

Report a complaint about Google Fiber

Solve problems with your network

Restart or factory reset a GFiber device

Device showing red (offline) in the portal

FJ LED lights troubleshooter intro

Supported Operating Systems and Browsers

Report a complaint about Google Fiber

Solve problems with your Google Fiber Device

Cannot upload personal media with Windows XP

Accessibility

Report a complaint about Google Fiber

Restart or factory reset a GFiber device

Getting in touch with Google Fiber

Report a complaint about Google Fiber