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Restart Your gFiber Network Equipment After an Outage

Learn the correct sequence to restart your gFiber network equipment after a power outage or service disruption, starting from the Fiber Jack and moving inward to your extenders.

To restore internet service after an outage, power cycle your devices from the outside inward: unplug your Fiber Jack, primary router, and any mesh extenders for 30 seconds, then reconnect and let each device stabilize in that exact sequence before moving to the next.

Restart your Fiber Jack

Your Fiber Jack is the small terminal mounted on your wall where the primary fiber optic line enters your home. Always restart this device first so your home network can establish a physical signal with the gFiber network.

  1. Unplug the power adapter from your Fiber Jack or the electrical wall outlet.
  2. Wait 30 seconds to allow the internal capacitors to discharge completely.
  3. Plug the power adapter back into the wall outlet.
  4. Allow up to 3 minutes for the device to complete its startup sequence.Expected result: The status LED turns solid blue or solid green, indicating an active fiber connection.
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If the status light stays solid red or remains off after 3 minutes, confirm the power outlet works before contacting customer support.

Restart your router

Once the Fiber Jack displays an active signal light, restart your primary router.

  1. Unplug the power cord from the back of your router.
  2. Wait 30 seconds.
  3. Reconnect the power cord firmly into the router.
  4. Allow 2 to 3 minutes for the system to boot and acquire an IP address.Expected result: The router status light turns solid (typically solid white, blue, or green depending on your model).
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Do not press the pinhole Reset button on the back of the router during this process, as doing so restores factory settings and erases your custom network name and password.

Restart your Wi-Fi extenders

If your setup includes gFiber Mesh Extenders, restart them only after your primary router has fully connected.

  1. Unplug the power adapter from each mesh extender in your home.
  2. Wait 30 seconds.
  3. Plug the power adapters back into the wall outlets.
  4. Wait 2 minutes for each unit to synchronize with your main router mesh network. The indicator light on each extender will turn solid, confirming a synchronized mesh connection.

Verify your internet connection

Confirm your local devices can access the internet through your refreshed network:

  1. On your smartphone, tablet, or computer, open the network settings menu.
  2. Select your gFiber network name and reconnect.
  3. Open any web browser and load a live webpage.Expected result: Web pages load normally across your connected devices.
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If a single personal device fails to load pages while all other devices work, turn the Wi-Fi setting on that specific device off and back on, or restart the device.

Frequently asked questions