Restart a gFiber Device to Fix Internet Connection Issues

Restart a gFiber router or mesh extender

Restarting (power cycling) your router or extender clears system memory and resolves most Wi-Fi connectivity issues without erasing your custom network settings or password.

You can also restart your gFiber Wi-Fi 6, Wi-Fi 6E, Wi-Fi 7, or Multi-Gig Router directly from your mobile device. In the gFiber app, select the Network tab, tap your device, and select Restart.

1. Unplug the power cable from the back of your gFiber router or Mesh Extender (or from the electrical outlet).
2. Wait at least 10 seconds to allow the internal power to drain completely.
3. Plug the power cable back into your device.
4. Wait 3 to 5 minutes for the boot sequence to complete.
5. Verify that the status LED light on the front or top of the device turns solid green, blue, or white.

If you use a Nest Wifi Pro or Google Wifi router, manage your device using the Google Home app.

Restart a Fiber Jack

If your internet goes offline after a power outage, power cycling your Fiber Jack restores the primary optical connection to the gFiber network.

Handle the Fiber Jack cables carefully. Do not disconnect the glass fiber optic line connected to the wall plate.

1. Disconnect the power source based on your device model:
   • Single-light models: Unplug the Ethernet cable directly from the Fiber Jack or from the WAN port on the back of your router.
   • Four-light models: Unplug the AC power adapter directly from the wall power outlet.
2. Wait 30 seconds for the internal hardware cache to drain.
3. Reconnect the Ethernet line or plug the power adapter back into the wall power outlet.
4. Wait 2 to 3 minutes for the device to boot up and re-register with the fiber network.
5. Check the indicator lights on the front panel to verify that the power and optical lights turn solid blue or solid green.

If the status light on your Fiber Jack remains solid red or blinking red after restarting, contact gFiber support immediately and mention "red light on Fiber Jack" to route your request to a repair specialist.

Restart a gFiber Phone Box

Restarting your Phone Box refreshes your gFiber Phone service line without affecting your saved account profile.

1. Unplug the power adapter from the back of the gFiber Phone Box.
2. Wait 10 seconds.
3. Plug the power adapter back into the device.
4. Allow up to 5 minutes for the device to register on the network.
5. Verify that the Power LED turns solid blue (GFPB100) or solid green (GAPB110P).

Check device status lights

Review this guide to verify when your gFiber device has completed its boot cycle and returned online:

If your device model is not listed in this table, you may be using a third-party router. Check your equipment manufacturer's manual for restart procedures.