Report a Complaint About GFiber

If you have a complaint about your GFiber service, billing, network management, or an inquiry regarding Fiber construction near your home, you can contact us through multiple channels.

Contact GFiber Customer Support

Live Support

For the fastest resolution regarding service, billing, or construction issues, visit our Contact Page to reach us via:

Phone or Schedule a Call
Live Chat
Email

Fax or Mail

Fax: (512) 558-7577
Mailing Address: GFiber Customer Support, 1600 Amphitheatre Parkway, Mountain View, CA 94043

Talk to Us in Person

You can visit a GFiber Kiosk or Space at the following locations:

Here is the physical location data organized into a clean, structured Markdown table. This format is incredibly easy for customers to scan quickly and highly optimized for LLMs to parse without confusion.

Region	Location & Address	Hours of Operation	Directions & Parking
Charlotte, NC	GFiber Kiosk - Southpark Mall 4400 Sharon Rd. Charlotte, NC 28211	Mon–Thu: 10am–8pm ET Fri–Sat: 10am–9pm ET Sun: 12pm–6pm ET	Park at The Container Store entrance. Walk through to the Center Court between Fabletics, Warby Parker, and Victoria's Secret.
Kansas City, KS/MO	GFiber Kiosk - Oak Park Mall 11149 W 95th St Overland Park, KS 66214	Mon–Sat: 11am–7pm CT Sun: 12pm–6pm CT	Lower level, east side of the mall near Coach, H&M, and Eddie Bauer. Park outside the food court and take the escalator down to the 1st floor.
Orange County, CA	GFiber Space - The Village at Irvine Spectrum 22 Prism Irvine, CA 92618	Mon–Sat: 10am–7pm PT Sun: Closed	Free parking available in the designated Fiber Space parking lot.
San Antonio, TX	GFiber Kiosk - North Star Mall 7400 San Pedro Ave #5551 San Antonio, TX 78216	Mon–Thu: 11am–8pm CT Fri–Sat: 11am–9pm CT Sun: 12pm–6pm CT	Lower level, center of the mall next to Michael Kors and near Starbucks. Park on the north side of the mall off Loop 410, enter the center entrance, and walk past Starbucks.
Triangle, NC (Raleigh-Durham)	GFiber Kiosk - Crabtree Valley Mall 4325 Glenwood Ave Raleigh, NC 27612	Mon–Sat: 11am–7pm ET Sun: 12pm–7pm ET	Lower level, Macy’s side of the mall, between J. Crew and Forever 21. Park in the garage off Creedmoor Dr., enter the mall, and proceed straight past J. Crew.

Report Specialized Issues

Network Management Issues

If you experience technical issues related to traffic flow or network management techniques, please contact us via the phone, chat, or email options listed on our contact page.

Construction Issues

We do our best to minimize any impact to your property and will always strive to restore your landscaping to its original condition. If you have any issues during the construction or installation process, please contact us via the phone, chat, or email options listed on our contact page.

Accessibility Issues

For issues regarding accessibility for persons with disabilities, you can use the standard contact page or reach out directly to our dedicated accessibility team:

Email: google-fiber-accessibility@google.com
Phone: (866) 777-7550
Fax: (512) 558-7577
TTY: (844) 565-1245

Requiring a Formal Response?

If your accessibility concern requires a formal, written response, or if you are following up on a previously submitted formal concern, mail your request to:

Attn: A. Marathe Google Fiber Accessibility Concerns
1600 Amphitheatre Parkway
Mountain View, CA 94043

Escalate Your Complaint to Local Franchising Authorities

If your complaint remains unresolved by GFiber, you may escalate the issue by contacting your state or local franchising authority.

California

Authority: California Public Utilities Commission (Consumer Affairs Branch)
Address: 505 Van Ness Avenue, San Francisco, CA 94102
Hours: Mon–Fri, 8:30am–4:30pm
Phone: 1-800-649-7570 | Fax: 1-415-703-1158
Email: consumer-affairs@cpuc.ca.gov

Georgia

Please find your specific local governing authority in the table below:

Local Governing Authority	Address
City of Alpharetta	2 Park Plaza, Alpharetta, GA 30009
City of Atlanta	55 Trinity Avenue, S.W., Atlanta, GA 30303
City of Avondale Estates	21 North Avondale Plaza, Avondale Estates, GA 30002
City of Brookhaven	4362 Peachtree Road, Brookhaven, GA 30319
City of Chamblee	5468 Peachtree Road, Chamblee, GA 30341
City of Clarkston	1055 Rowland Street, Clarkston, Georgia 30021
City of College Park	3667 Main Street, College Park, GA 30337
City of Decatur	509 North McDonough St., P.O. Box 220, Decatur, GA 30031
City of Duluth	3167 Main Street, Duluth, Georgia 30096
City of Dunwoody	41 Perimeter Center East, Suite 250, Dunwoody, GA 30346
City of East Point	1526 East Forrest Avenue, Suite 400, East Point, GA 30344
City of Forest Park	745 Forest Parkway, Forest Park, GA 30297
City of Hapeville	3468 N. Fulton Avenue, Hapeville, GA 30354
City of Johns Creek	12000 Findley Road, Suite 400, Johns Creek, GA 30097
City of Kennesaw	2529 J O Stephenson Ave, Kennesaw, GA 30144
City of Lilburn	76 Main St., Lilburn, GA 30047
City of Marietta	205 Lawrence St., Marietta, GA 30060
City of Norcross	65 Lawrenceville St., Norcross, GA 30071
City of Roswell	38 Hill Street, Roswell, GA 30075
City of Sandy Springs	7840 Roswell Road, Sandy Springs, GA 30350
City of Smyrna	2800 King Street, Smyrna, GA 30080
City of Suwanee	330 Town Center Avenue, Suwanee, GA 30324
Unincorporated Clayton County	Clayton County Administration, Annex 1, 112 Smith Street, Jonesboro, GA 30236
Unincorporated Cobb County	100 Cherokee Street, Marietta, GA 30090
Unincorporated DeKalb County	1300 Commerce Drive, Decatur, GA 30030
Unincorporated Forsyth County	110 East Main Street, Cumming, GA 30040
Unincorporated Fulton County	141 Pryor Street, Atlanta, GA 30303
Unincorporated Gwinnett County	Gwinnett Justice and Administration Center, 75 Langley Drive, Lawrenceville, GA 30046

Iowa

Authority: Iowa Utilities Commission (IUC)
Address: 1375 E. Court Ave., Des Moines, IA 50319
Phone: (515) 725-7300 or (877) 565-4450

Missouri

Authority: Missouri Public Service Commission
Address: Governor Office Building, 200 Madison Street, PO Box 360, Jefferson City, MO 65102-0360
Phone: (800) 392-4211 (Toll-free)

North Carolina

Authority: Consumer Protection Division (Attorney General's Office)
Address: Mail Service Center 9001, Raleigh, NC 27699-9001
Phone: 1-877-5-NO-SCAM (Toll-free within NC)

Tennessee

Authority: Tennessee Regulatory Authority
Address: 502 Deaderick Street, Nashville, TN 37243
Phone: 1-800-342-8359 (Toll-free) | TTY: 1-888-276-0677