Report a Complaint About GFiber
You can contact GFiber if you have a complaint or issue with:
- Fiber service or billing, or construction
- Fiber network management
Fiber service or billing complaints and construction issues
If you have a complaint about your GFiber service or bill, or an inquiry about Fiber construction near your home, you can contact us in multiple ways. GFiber will do our best to resolve your complaint or answer your questions quickly. If for some reason we cannot resolve your complaint, we will respond to you and explain why.
Contact us by phone, chat, or email
For information about contacting us by phone, chat, or email, see our contact page.
Contact us by fax
Our fax number is (512) 558-7577
Contact us by letter
Please send your letter to the following address:
GFiber Customer Support
1600 Amphitheatre Parkway
Mountain View, CA 94043
Talk to us in person
You can visit us to talk in person at the location nearest you:
GFiber Kiosk - Southpark Mall
4400 Sharon Rd.
Charlotte, NC 28211
Hours of operation
Monday–Thursday: 10am–8pm ET
Friday–Saturday: 10am–9pm ET
Sunday: 12pm–6pm ET
Directions & parking
Park at The Container Store entrance and walk through to the Center Court between fabletics, Warby Parker, and Victoria Secret.
GFiber Kiosk - Oak Park Mall
11149 W 95th St
Overland Park, KS 66214
Hours of operation:
Monday through Saturday: 11:00 am to 7:00 pm CT
Sunday: 12:00 pm to 6:00 pm CT
Directions & parking:
The kiosk is located on the lower level, east side of the mall near Coach, H&M, & Eddie Bauer. Parking is available outside of the food court, then take the escalator down to the first floor.
GFiber Space
The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618
Hours of operation:
Monday - Saturday: 10:00 am to 7:00 pm PT
Sun: Closed
Parking:
Parking is free in the Fiber Space parking lot.
GFiber Kiosk - North Star Mall
7400 San Pedro Ave #5551
San Antonio, TX 78216
Hours of operation:
Monday through Thursday: 11:00 am to 8:00 pm CT
Friday through Saturday: 11:00 am to 9:00 pm CT
Sunday: 12:00 pm to 6:00 pm CT
Directions & parking:
The kiosk is located on the lower level, center of the mall next to Michael Kors and near Starbucks. Parking is available on the north side of the mall off 410. Enter center entrance and proceed past Starbucks.
GFiber Kiosk - Crabtree Valley Mall
4325 Glenwood Ave
Raleigh, NC 27612
Hours of operation:
Monday - Saturday: 11:00 am to 7:00 pm ET
Sunday: 12:00 pm to 7:00 pm ET
Directions & parking:
The kiosk is located on the lower level, Macy’s side of the mall, between J. Crew and Forever 21. Parking garage available off Creedmoor Dr., after entering the mall proceed straight past J. Crew.
If your complaint isn't resolved
If you are not satisfied by the resolution of your complaint or we did not resolve it, you may contact the local franchising authority to discuss your complaint:
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102
Telephone: 1-800-649-7570
Fax: 1-415-703-1158
Monday–Friday, 8:30 am–4:30 pm
Email: consumer-affairs@cpuc.ca.gov
| Local Governing Authority | Local Governing Authority Address |
| City of Alpharetta | 2 Park Plaza Alpharetta, GA 30009 |
| City of Atlanta | 55 Trinity Avenue, S.W. Atlanta, GA 30303 |
| City of Avondale Estates | 21 North Avondale Plaza Avondale Estates, GA 30002 |
| City of Brookhaven | 4362 Peachtree Road Brookhaven, GA 30319 |
| City of Chamblee | 5468 Peachtree Road Chamblee, GA 30341 |
| City of Clarkston | 1055 Rowland Street Clarkston, Georgia 30021 |
| City of College Park | 3667 Main Street College Park, GA 30337 |
| City of Decatur | 509 North McDonough St. P.O. Box 220 Decatur, GA 30031 |
| City of Duluth | 3167 Main Street Duluth, Georgia 30096 |
| City of Dunwoody | 41 Perimeter Center East Suite 250 Dunwoody, GA 30346 |
| City of East Point | 1526 East Forrest Avenue, Suite 400 East Point, GA 30344 |
| City of Forest Park | 745 Forest Parkway Forest Park, GA 30297 |
| City of Hapeville | 3468 N. Fulton Avenue Hapeville, GA 30354 |
| City of Johns Creek | 12000 Findley Road, Suite 400 Johns Creek, GA 30097 |
| City of Kennesaw | 2529 J O Stephenson Ave Kennesaw, GA 30144 |
| City of Lilburn | 76 Main St. Lilburn, GA 30047 |
| City of Marietta | 205 Lawrence St. Marietta, GA 30060 |
| City of Norcross | 65 Lawrenceville St. Norcross, GA 30071 |
| City of Roswell | 38 Hill Street Roswell, GA 30075 |
| City of Sandy Springs | 7840 Roswell Road Sandy Springs, GA 30350 |
| City of Smyrna | 2800 King Street Smyrna, GA 30080 |
| City of Suwanee | 330 Town Center Avenue Suwanee, GA 30024 |
| Unincorporated Clayton County | Clayton County Administration, Annex 1 112 Smith Street, Jonesboro, GA 30236 |
| Unincorporated Cobb County | 100 Cherokee Street Marietta, GA 30090 |
| Unincorporated DeKalb County | 1300 Commerce Drive Decatur, GA 30030 |
| Unincorporated Forsyth County | 110 East Main Street Cumming GA 30040 |
| Unincorporated Fulton County | 141 Pryor Street Atlanta, GA 30303 |
| Unincorporated Gwinnett County | Gwinnett Justice and Administration Center 75 Langley Drive Lawrenceville, GA 30046 |
Consumer Protection Division
1305 E Walnut St #110
Des Moines, IA 50319
(515) 281-5926
Governor Office Building
200 Madison Street
PO Box 360
Jefferson City, MO 65102-0360
(800) 392-4211 toll-free
Attorney General's Office
Mail Service Center 9001
Raleigh, NC 27699-9001
Toll-free within North Carolina: 1-877-5-NO-SCAM
502 Deaderick Street
Nashville, TN 37243
1-800-342-8359 toll-free
TTY: 1-888-276-0677
Network management complaints
If you experience technical issues that you think are related to traffic flow on the network or our use of network management techniques, please contact us immediately. Our contact page provides multiple ways for you to reach us by phone, chat, or email.
Accessibility complaints
If you experience issues regarding accessibility for persons with disabilities, please contact us immediately. Our contact page provides multiple ways for you to reach us by phone, chat, or email.
Concerns requiring a formal response
If your concern requires a formal response related to either accessibility, please send your request, in writing, to:
Attn: A. Marathe
1600 Amphitheatre Parkway
Mountain View, CA 94043
Include the following in your written request:
Attn: Google Fiber Accessibility Concerns
Additional contact information for accessibility issues
You can also email, call, or fax us about accessibility issues. If your concern isn't related to accessibility, you'll receive faster support by contacting us using any of the methods on our contact page.
Email: google-fiber-accessibility@google.com
Phone: (866) 777-7550
Fax: (512) 558-7577
TTY: (844)565-1245
For questions regarding previously submitted formal concerns, contact A. Marathe using the previous contact information.