Account & Billing

• Account & Sign-in

  • Find or Change Your gFiber Support PIN
  • Sign In to Your gFiber Account
  • Change your gFiber account password
  • Reset Your gFiber Password or Find Your Account Email
  • Update Your Email and App Notification Preferences
  • Get Important Emails From gFiber
  • Find Your gFiber Account Number
  • Update Your Account Name, Phone Number, or Email
  • About Your gFiber Account
  • Set Up and Use Passkeys for Your gFiber Account

• Bill Overview

  • Understand the gFiber Billing Cycle
  • About Local Access Fees on Your gFiber Bill
  • Understand Your gFiber Monthly Bill
  • View and Download Your gFiber Billing Statements

• Manage Payments

  • Manage Primary and Secondary Payment Methods
  • Manage gFiber Payment Methods
  • Pay Your gFiber Bill
  • Reinstate Suspended gFiber Service After Non-Payment
  • Troubleshoot Declined Automatic Payments

• Programs and Offers

  • Join the gFiber Trusted Tester Program
  • gFiber Labs 20 Gig Agreement
  • Quext Managed Wi-Fi for Residents
  • gFiber Labs 20 Gig Early Access Plan Overview
  • gFiber Broadband Plan Overview (Legacy)
  • Upgrade Your Retired gFiber Network Box Router for Free
  • Google Drive Storage for gFiber Customers
  • Report a Complaint About gFiber
  • gFiber AI Assistant Beta Tester Program

• Moving or Transferring Service

  • Transfer gFiber Internet Service to a New Address
  • Transfer gFiber Phone Service to a New Address
  • Transfer gFiber Internet Service to Another Account
  • Manage a gFiber Account for a Deceased or Incapacitated Customer

• Manage Plans & Services

  • Cancel gFiber Service & Account FAQs
  • Change Your gFiber Internet Service Plan
  • Change Your gFiber Phone Service Plan