Account & Billing

• Account & Sign-in

  • Find or Change Your GFiber Support PIN
  • Sign In to Your GFiber Account
  • Change Your GFiber Account Password
  • Reset Your GFiber Password or Find Your Account Email
  • Update Your Email and App Notification Preferences
  • Get Important Emails From GFiber
  • Find Your GFiber Account Number
  • Update Your Account Name, Phone Number, or Email
  • About Your GFiber Account
  • Set Up and Use Passkeys for Your GFiber Account

• Bill Overview

  • Understand the GFiber Billing Cycle
  • About Local Access Fees on Your GFiber Bill
  • Understand Your GFiber Bill
  • GFiber Phone Monthly Service and Call Rates
  • View and Download Your GFiber Bill

• Manage Payments

  • Set a Primary and Secondary Payment Method
  • Add, Update, or Remove Payment Methods
  • Pay Your GFiber Bill
  • Reinstate Suspended Service (Delinquent Account)
  • Troubleshoot Declined Automatic Payments

• Programs and Offers

  • Join the GFiber Trusted Tester Program
  • GFiber Labs 20 Gig Agreement
  • Quext Managed Wi-Fi for Residents
  • GFiber Labs 20 Gig Early Access Plan Overview
  • GFiber Broadband Plan Overview (Legacy)
  • Upgrade to Wi-Fi 6E for Network Box Customers
  • Google Drive Storage Space for GFiber Customers
  • Report a Complaint About GFiber

• Moving or Transferring Service

  • Transfer Your GFiber Internet Service to a New Address
  • Transfer Your GFiber Phone Service to a New Address
  • Transfer Your GFiber Service to Another Account

• Manage Plans & Services

  • Cancel Your GFiber Service
  • Change Your GFiber Internet Service Plan
  • Change Your GFiber Phone Service Plan