Upgrade Your Retired gFiber Network Box Router for Free
Network Box routers are permanently retired and must be replaced to manage Wi-Fi settings and maintain connectivity. Eligible customers can order a free modern gFiber router self-install kit or book a technician upgrade through their online account or the gFiber App.
Upgrade through your web portal
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In a web browser, go to your gFiber account and sign in.
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On your account homepage, locate the free router upgrade notification banner.
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In the upgrade banner, click Upgrade for free.
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Review your equipment fulfillment options based on your existing Fiber Jack:
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Self-install kit: In the shipping window, verify your address (click Change shipping address if needed), then click Submit.
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Professional installation: In the installation window, click Schedule, select your preferred appointment date and time, and click Submit.
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Check your email for an order confirmation containing your tracking number or technician arrival window.
Upgrade using the gFiber App
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Open the gFiber App on your mobile device and sign in.
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On the home screen, tap Upgrade now.
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Choose your fulfillment path based on your home setup:
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Self-install kit: In the address field, confirm your delivery destination (tap Change shipping address to edit), then tap Submit.
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Professional installation: In the appointment selector, tap Schedule, pick your preferred date and time slot, and tap Submit.
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Confirm that a success screen appears displaying your order summary or appointment details.
Determine installation requirements
Most setups support straightforward customer self-installation. However, your upgrade method depends on your Fiber Jack hardware:
| Setup Type | Hardware Present | Next Step |
| Self-Install | Modern Fiber Jack | Equipment ships to your home with setup instructions. |
| Technician Visit | Legacy Fiber Jack | A gFiber technician replaces the jack and activates your new router. |
The system automatically checks your address and Fiber Jack generation during the order flow and routes you to the correct option.
Recycle your old Network Box
You can safely drop off your retired Network Box and power cable at any local e-waste recycling facility or certified electronics drop-off location.
Frequently asked questions
Yes. Modern replacement routers are provided at zero additional cost to your monthly lifestyle internet product pricing.
The original Network Box has been retired and no longer receives software updates. Upgrading gives you modern Wi-Fi standards, stronger reliability across smart home devices, and access to network settings like Wi-Fi passwords inside the gFiber App.
If your home has an earlier-generation Fiber Jack, a technician must install a new jack before your modern router can deliver service. Your account portal automatically detects whether a technician is required.
You can recycle the power adapter and cables along with the Network Box at any local certified electronics recycling center.