Help Center

Set Up and Configure Your Wi-Fi Network With the gFiber App

Easily manage and customize your gFiber Wi-Fi network using the gFiber App. Follow this step-by-step guide to update your primary network name (SSID), change your Wi-Fi password, or set up third-party hardware.

Step-by-Step Instructions by Equipment Type

Select the equipment setup that matches your home or business installation:

gFiber Wi-Fi 6 Router, Wi-Fi 6E Router, or Wi-Fi 7 Router

Follow these steps to configure your primary Wi-Fi settings in the app:

  1. Open the gFiber App on your mobile device and sign in to your account.
  2. Tap Network.
  3. Scroll down to More resources and tap Network Settings.
  4. Tap Primary network settings.
    Primary network settings
  5. Ensure the Wi-Fi toggle is set to On. Wi-Fi must be active to configure network preferences.
    Set network name and password
  6. Enter or edit your Network name.
    • Must be 1 to 32 characters long.
    • SSIDs are case-sensitive.
    • By default, your network broadcasts its name publicly.
  7. Enter your new password in the Primary network password field, then tap Save.

Settings usually update immediately. If your network does not update right away, restart or reboot your gFiber router through the app.

Google Wifi, Nest Wifi Pro, or Network Box

If your installation uses standard Google Wifi points or a Nest Wifi Pro, setup and network configuration are handled directly through the Google Home app setup flow.

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Important Notice: The Network Box router has officially been retired and is no longer supported on gFiber service. If you still have a Network Box, you will need to upgrade to a modern router at no extra cost to manage your network settings and maintain optimal connectivity. Learn more about the router upgrade for Network Box customers.

Using Your Own (Third-Party) Router

If you are using your own personal router:

  • Hardware settings and SSID setup must be completed using the third-party manufacturer's official app or web portal (e.g., ASUS, Netgear, TP-Link).

  • gFiber customer support cannot assist with third-party router interface management.

Important Post-Setup Checklist

  • Reconnecting Devices: Changing your network name (SSID) or password disconnects all previously connected devices (phones, smart TVs, laptops, IoT gear). You must update the Wi-Fi credentials on each device individually.

  • Guest Networks & Security: Use strong, unique passwords to protect your primary network from unauthorized access.