gFiber Retail Locations, Hours, and FAQs
You can visit a local gFiber Space or Kiosk for in-person account support, product inquiries, and equipment assistance in select cities. Check operating hours before visiting, as staffing schedules may change. Please check the services offered at each location, as select kiosks do not handle physical equipment pick-ups or returns due to storage constraints.
Check kiosk operating hours
While standard operating hours are listed below, kiosk staffing and hours may change. Confirm daily operating hours on Google Maps before visiting your local store.
Bring a valid photo ID matching the account holder's name if you need account-specific support at a gFiber retail location.
Return equipment without visiting a retail store
If there is no gFiber location near you, or if your local kiosk does not accept equipment returns, you can return your equipment at no cost through FedEx. Download a prepaid shipping label or drop off unboxed equipment directly at a participating FedEx location.
Visit Charlotte, North Carolina retail location
In Charlotte, visit the Southpark Mall kiosk for sales and general inquiries. Please note that this location does not provide equipment pick-up or return services.
gFiber Kiosk - Southpark Mall
Hours of operation
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Monday–Thursday: 10:00 AM–8:00 PM ET
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Friday–Saturday: 10:00 AM–9:00 PM ET
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Sunday: 12:00 PM–6:00 PM ET
Directions & parking: In the Southpark Mall area, park at The Container Store entrance and walk through to the Center Court between Fabletics, Warby Parker, and Victoria's Secret.
Visit Kansas City, Missouri retail location
In the Kansas City market, visit the Oak Park Mall kiosk for in-person assistance, account support, and equipment handling.
gFiber Kiosk - Oak Park Mall
Hours of operation
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Monday–Saturday: 11:00 AM–7:00 PM CT
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Sunday: 12:00 PM–6:00 PM CT
Directions & parking: In the Oak Park Mall area, locate the kiosk on the lower level, east side near Coach, H&M, and Eddie Bauer. Park outside of the food court, then take the escalator down to the first floor.
Visit Orange County, California retail location
In Orange County, visit the full-service gFiber Space for customer support, sales, and equipment services.
gFiber Space - The Village at Irvine Spectrum
Hours of operation
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Monday–Saturday: 10:00 AM–7:00 PM PT
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Sunday: Closed
Directions & parking: Park for free in the designated gFiber Space parking lot directly outside the entrance.
Visit San Antonio, Texas retail location
In San Antonio, visit the North Star Mall kiosk for in-person customer support, sales, and equipment services.
gFiber Kiosk - North Star Mall
Hours of operation
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Monday–Thursday: 11:00 AM–8:00 PM CT
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Friday–Saturday: 11:00 AM–9:00 PM CT
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Sunday: 12:00 PM–6:00 PM CT
Directions & parking: In the North Star Mall area, find the kiosk on the first floor across from the food court escalators between Helzberg Diamonds and Cotton On (across from Jamba Juice). Park on the north side of the mall off Loop 410, enter the center entrance, and proceed past Starbucks.
Visit Raleigh-Durham, North Carolina retail location
In the Raleigh-Durham area, visit the Crabtree Valley Mall kiosk for in-person support, sales, and equipment pick-up or return.
gFiber Kiosk - Crabtree Valley Mall
Hours of operation
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Monday–Saturday: 11:00 AM–7:00 PM ET
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Sunday: 12:00 PM–7:00 PM ET
Directions & parking: In the Crabtree Valley Mall area, locate the kiosk on the lower level on the Macy’s side of the mall, between J. Crew and Forever 21. Park in the garage off Creedmoor Dr. After entering the mall, proceed straight past J. Crew.
No, appointments are not required. You can walk in during posted operating hours for assistance with account setup, equipment support, or product questions.
Bring a government-issued photo ID that matches the name on your gFiber account. If you are swapping or replacing defective equipment at an eligible location, bring your existing gFiber hardware and power cables.
gFiber locations provide account assistance, but for security, routine billing payments are best managed online through the gFiber App or your customer portal.
No. Due to space constraints, select kiosk locations (such as Charlotte, North Carolina) cannot accept physical equipment returns. Always verify return policies for your local store before bringing hardware in person, or use our free FedEx return options instead.
Yes. Representatives at any gFiber Space or Kiosk can check service eligibility for your address and help you select from our Lifestyle Internet Products.