Help Center

Replace Broken or Defective GFiber Equipment

If any GFiber equipment needs to be replaced, we'll take care of it for you. Get in touch with our customer support team to confirm the exchange, and we'll ship a replacement right to your doorstep.

Exchange equipment by mail:

If any GFiber equipment needs to be replaced, we'll take care of it for you. Get in touch with our customer support team to confirm the exchange, and we'll ship a replacement right to your doorstep.

You can return old equipment with no labels or packaging necessary at any FedEx Office location. Learn more here.

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You’ll only need to return the equipment listed in the return email we send you. Be sure to send it back to avoid replacement fees. See fee schedule here.

Exchange equipment at a GFiber Space:

If you live near a GFiber Space, you can drop in and exchange equipment anytime during business hours. No appointment required.