Manage a gFiber Account for a Deceased or Incapacitated Customer
Learn how immediate family members and legal representatives can request to transfer or cancel a gFiber account on behalf of a customer.
Immediate family members and authorized representatives can request to transfer or cancel a gFiber account for a deceased or incapacitated customer by completing the online gFiber Deceased Account Form.
Understand account management options
gFiber assists immediate family members and legal representatives when a customer passes away or is no longer able to manage their account independently:
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Available Actions: Authorized representatives may request to either transfer service ownership or cancel the account.
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Privacy & Security: To safeguard customer data, all requests undergo thorough review before any account changes are authorized.
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Request Guarantee: Submitting documentation does not automatically guarantee account access or approval; each request is evaluated individually.
gFiber prioritizes customer privacy and security during account transitions. Detailed verification helps ensure sensitive personal information remains protected.
Submit an account request form
To begin the evaluation process for transferring or closing an account, submit your request through the dedicated form:
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Enter the account owner's full legal name and gFiber service address.
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Select your desired outcome (transfer service or cancel service).
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Upload any required documentation verifying your authority or relation to the account holder.
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Submit the form for administrative review.
gFiber customer support will review the submission and contact the representative directly with next steps or confirmation.