Transfer gFiber Internet Service to a New Address

Check service availability at your new address

1. Open a private or incognito web browser window.
2. Go to gfiber.com.
3. Enter your new street address and click Check Availability.

Service transfer eligibility varies by property type and account. Multi-family properties may require setting up a new account. Business accounts (SMB) cannot be transferred and must be canceled and re-established at the new address.

Schedule your address transfer with support

1. Locate your gFiber security PIN.
2. Pay any remaining balance to bring your total account balance to $0.
3. Contact gFiber customer support with your new street address and expected move-in and move-out dates.

Service stays active through 12:01 AM the day after your move-out date. If your move is delayed, service will pause automatically to avoid extra charges and resume once activated at your new address.

Pack and move your gFiber equipment

• Equipment to bring: Bring your router, mesh extenders, Ethernet cords, power cables, and gFiber Phone Box (if applicable).
• Equipment to leave behind: Leave the Fiber Jack mounted to the wall at your original property. Your new address will either have one installed or be scheduled to receive a new one.

Activate service at your new location

You have 60 days from your scheduled move date to plug in your equipment and activate service before your account is automatically canceled. If you paid for a full month and service activation is delayed past 24 hours, a prorated credit will automatically apply to your next bill.