Help Center

Find or Change Your GFiber Support PIN

Learn how to find or change your GFiber Support PIN to verify your identity with customer support. Follow steps for the GFIber App or on the web.

Your GFiber Support PIN is a unique 5-digit number that helps us verify your identity when you contact support. Your Support PIN is the fastest way to confirm your identity and resolve your support issue.

If you haven't signed up for GFiber yet, you'll create your Support PIN during the signup process.

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Did you receive a "PIN Changed" email you didn't request? If your Support PIN was changed without your permission, someone may have access to your GFiber account. Take these steps right away:

  1. Change your GFiber account password.
  2. Sign back in to your account.
  3. Update your Support PIN.

Change Your PIN via the GFiber Mobile App

Before you begin, download the GFiber App for Android or iOS.

  1. Open the GFiber App and tap the Account tab.
  2. Scroll down to the Account settings section.
  3. Tap Service PIN.
    GFiber app Account settings tab with Service PIN section highlighted
  4. View your current PIN on this screen. To update it, tap the Change PIN button and follow the prompts.

Change Your PIN via the GFiber Online Account Portal

You can manage your Support PIN in two places on the web.

Option 1: From the Home Page (fastest)

  1. Sign in to your GFiber account.
  2. Find the Contact info section on the left side of the page.
  3. View your GFiber Support PIN.
    • Select the Hide PIN button to hide the numbers.
    • Select the Edit button to change your PIN.
    image (3) (1).png

Option 2: From Account Settings

  1. Select Account settings from the main menu.
  2. Look for the Service PIN card on the bottom-right side of the page.
  3. Select the Change PIN button and follow the prompts.

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