Help Center

Manage Primary and Secondary Payment Methods

Learn how to set up or update your primary and secondary payment methods in your gFiber account to ensure seamless billing and uninterrupted service

To change your payment method priority, sign in to the gFiber app or your web portal account, go to Manage payments > Manage payment methods, choose your preferred card or account under Payment method priority, and tap or click Save.

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Before setting a secondary payment method, make sure you have at least two different payment methods saved in your account. Expired cards or closed accounts cannot be processed for automatic payments.

Use the gFiber Mobile App

  1. Open and sign in to the gFiber app on your Android or iOS device.
  2. In the navigation menu, tap the Account tab.
  3. In the billing summary section, tap Manage payments.
  4. Tap Manage payment methods.
    Manage payment methods button
  5. Under the Payment method priority section, tap the Primary or Secondary dropdown menu.
    Select payment method priority
  6. Select your preferred saved payment method.
  7. Tap Save.

Look for the on-screen confirmation banner verifying that your payment method priority has been updated.

Use the gFiber Web Portal

  1. Sign in to your gFiber account using a web browser.
  2. In the Billing Info section, click Manage payments.
  3. In the How you pay section, click Manage payment methods.
  4. Under the Payment method priority section, click the Primary or Secondary dropdown menu.
  5. Select your preferred saved payment method.
  6. Click Save.

The Payment method priority section will instantly refresh to display your newly assigned primary and secondary payment methods.

Frequently asked questions