Set a Primary and Secondary Payment Method

Adding a secondary payment method ensures your service stays active even if your primary payment method fails. If that happens, we’ll automatically charge your secondary payment method instead.

Before setting a secondary payment method, make sure you have at least two different payment methods saved to your account. If you don’t, you’ll need to add another payment method first. You can update which payment method is charged first anytime. Remember, your primary and secondary payment methods must be different.

Make sure both your primary and secondary payment methods are current. Expired cards or closed accounts can’t be processed for automatic payments.

Before you begin, download the GFiber App for Android or iOS.

1. Sign in to the GFiber App.
2. Go to the Account tab.
3. Tap Manage payments.
4. Under Payment method priority, tap the Primary or Secondary dropdown, depending on what you want to change.
5. Select a payment method from the dropdown.
6. Tap Save.

You can also change your payment priority in your GFiber account. 

1. Sign in to your GFiber account.
2. Click Manage payments in the Billing Info section.
3. Click Manage payment methods in the How you pay section.
4. Under Payment method priority, click the Primary or Secondary dropdown, depending on what you want to change.
5. Select a payment method from the dropdown.
6. Click Save.