Reset Your gFiber Password or Find Your Account Email

1. On the gFiber sign-in page, click Forgot password?.
   
2. In the email text field, enter the email address used for your gFiber account, then click Continue. 
3. Open your personal email inbox, locate the message from gFiber, and click the provided reset link.
4. On the Set your password screen, enter your new password in the designated fields.
5. Click Submit. You will see a confirmation screen verifying that your password has been updated.

Reset your Google account password

If you use Sign in with Google or a Gmail password to access gFiber, Google manages your authentication credentials.

1. In your browser, navigate to the Google Account recovery page.
2. Follow the on-screen prompts to verify your identity and set a new password.

If you run into issues during account recovery, review Google's official tips for completing account recovery.

Find your gFiber account email address

If you cannot remember the email address associated with your account, verify your physical service address to retrieve it:

1. On the gFiber sign-in page, click Forgot email?.
2. In the Your street address field, enter your full street address.
3. Click Continue.
4. Open your email inbox and check for a message from gFiber containing your registered sign-in email address.

Enter your address exactly as it appears on your gFiber billing statement. If the system does not recognize your address, check for typos, unit numbers, or abbreviation discrepancies and try again.

Frequently asked questions