Help Center

Sign In to Your gFiber Account

Learn how to sign in to your gFiber account in the gFiber App or on the web to manage your plan, billing, and network settings.

To sign in to your gFiber account, open the gFiber App or visit the sign-in page. Select Continue with Google if your account uses Google authentication, or enter your registered email address and password to log in.

Sign in with a Google account (most common)

Use this method if you set up gFiber service with a Google email address or hold a legacy account.

  1. In your web browser, open the gFiber sign-in page or launch the gFiber App.
  2. Click Continue with Google.
  3. Select the Google email address linked to your gFiber account.
  4. Enter your Google password and select Next.
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Important: A gFiber password may differ from your Google password. If you signed up using a Google account, entering your password into the standard email and password text fields will not work. Select Continue with Google instead.

Sign in with a non-Google email

Use this method if you created a dedicated gFiber password using a standard, non-Google email address.

  1. In your web browser, open the gFiber sign-in page or launch the gFiber App.
  2. In the email text field, enter your email address and click Continue.
  3. In the password text field, enter your password and click Continue.
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If this is your first time signing in or you forgot your password, select Email me a one-time code to receive a passwordless login link in your inbox. After logging in, create a permanent password in Sign-in & Security Settings.

Sign in as a Webpass customer

Use this method if you are a gFiber Webpass customer accessing your account.

  1. In your web browser, open the gFiber sign-in page.
  2. In the email text field, enter your registered Webpass email address and click Continue.
  3. In the password text field, enter your password and click Sign In.
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If you need to reset your password, select Forgot Password? located directly below the password text field.

Troubleshoot sign-in issues

If you encounter errors while logging in to your gFiber account, locate the issue below to resolve it.
Error or IssueCauseSolution
"Account not found" or "Something went wrong" messageCredentials were entered into standard text fields, but the account requires Google social sign-in authentication.In the sign-in screen, click Continue with Google.
Not receiving "Forgot Password" emailsThe account is managed via Google authentication or password setup was skipped during account creation.
Google users: Sign in using Continue with Google. If you forgot your Google password, use Google Account Recovery.

Non-Google users: Select Email me a one-time code to log in, then set a password in Sign-in & Security Settings.
Password reset loopPassword reset is attempted on an account authenticated through Google.Click Continue with Google for Google-authenticated accounts, or select Email me a one-time code for standard email accounts.

Frequently asked questions