Sign In to Your gFiber Account

Learn how to sign in to your gFiber account in the gFiber App or on the web to manage your plan, billing, and network settings.

Choose the path below that matches how you set up your account

Important: A gFiber password may be different from your Google/Gmail password. If you usually sign in with a Google account, entering your password directly into the email/password fields won't work. Use Continue with Google instead.

Path A: Google Account Sign-In (Most Common)

Use this option if you set up your service using a Google/Gmail identity or if you have a legacy gFiber account.

Go to the gFiber sign-in page or open the gFiber App.
Click Continue with Google.
Select the Google email address linked to your gFiber account and enter your Google password.

Path B: Non-Google Email & Password

Use this option if you created a dedicated gFiber password or signed up using a standard (non-Google) email address.

Go to the gFiber sign-in page or open the gFiber App.
Enter your email address and click Continue.
If you have a password: Enter it and click Continue.
First time signing in or forgot your password? Select Email me a one-time code to receive an instant, passwordless login link. Once inside, you can create a permanent password under Sign-in & Security Settings.

Stuck in a loop or can't remember your password? Try signing in with Continue with Google first. If you don't use Google, select Email me a one-time code to get an instant login link sent to your inbox.

Path C: Webpass Customers

If you are a gFiber Webpass customer:

Go to the gFiber sign-in page.
Enter your email address and click Continue.
Enter your Webpass password and click Sign In (or click Forgot Password? directly below the field if you need to reset it).

Troubleshoot Sign-In Issues

Issue	Cause	Solution
"Account not found" or "Something went wrong"	You entered credentials into the standard fields, but your account requires a Google social sign-in.	Return to the sign-in screen and click Continue with Google.
Not receiving "Forgot Password" emails	Your account is managed via Google, or you skipped setting a gFiber password during setup.	Google users: Sign in using Continue with Google. (If you forgot your Google account password, use Google Account Recovery.) Non-Google users: Click Email me a one-time code to sign in without a password, then create a permanent password in Sign-in & Security Settings.
Stuck in a password reset loop	You are attempting a gFiber password reset on an account authenticated through Google.	Use Continue with Google if you have a Google account, or use Email me a one-time code if you use a traditional email address.