Help Center

Set up Your gFiber Phone Service and Hardware

Set up your gFiber Phone Box, connect your home telephone, activate voicemail, and customize call features in minutes.

To install your gFiber Phone, connect the gFiber Phone Box to your router using an Ethernet cable, plug your telephone into the Phone port, and connect the power adapter to an electrical outlet. Once the status light turns solid blue, dial *98 on your phone to complete your initial voicemail PIN setup.

Check prerequisites and kit contents

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gFiber internet service must be active and running before installing your gFiber Phone equipment.

Confirm your self-install kit contains these items:

  • 1 gFiber Phone Box (Model GFPB100 or GAPB110P)
  • 1 Ethernet cable
  • 1 power adapter

Your gFiber router needs to have an active internet connection with a solid blue or green light.

Connect the gFiber Phone Box to your router

  1. Connect 1 end of the provided Ethernet cable to the network port on your gFiber Phone Box.
  2. Connect the other end of the Ethernet cable into an open Ethernet port on your gFiber router.
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If your router does not have an available Ethernet port, you can attach an external Ethernet network switch to add more ports.

The Ethernet port LED will illuminate to confirm an active local connection between the devices.

Connect your telephone

  1. Take your standard RJ-11 telephone cable.
  2. Plug 1 end of the telephone cable into your home telephone base unit.
  3. Plug the other end into the port labeled Phone on the back of your gFiber Phone Box.

The phone connector clicks securely into the Phone port on the gFiber Phone Box.

Plug in the power adapter

  1. Connect the power adapter cable to the power port on your gFiber Phone Box.
  2. Plug the power adapter into a nearby wall electrical outlet.
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Use only the power adapter supplied with your gFiber Phone Box to prevent electrical hazards and hardware damage.

The front LED on the gFiber Phone Box will turn solid blue after completing bootup, confirming the service is online.

Set up your voicemail

A voicemail mailbox is provisioned automatically with your gFiber Phone line. Set your security PIN during your first session:

  1. Lift your phone handset and listen for a dial tone.
  2. Dial *98.
  3. Enter the default PIN 1234, then press #.
  4. Follow the automated audio prompts to create a new personal PIN containing at least 4 digits.

The automated attendant will confirm your new PIN has been saved successfully.

Configure advanced phone settings

Manage call rules, notifications, and call routing directly through your online account portal.

  1. In your web browser, navigate to your gFiber account and sign in.
  2. In the left navigation menu, click Phone.
    Finish setting up phone screen on gFiber App
  3. In the Call settings section, toggle or edit any of the following features:
FeatureDescriptionAction
Call WaitingHear an alert tone if an incoming call arrives while you are on the line.Toggle switch to On or Off.
Simultaneous RingingRings your home telephone and secondary mobile numbers at the same time.Select Add phone number and enter digits.
Sequential RingingRings secondary numbers in a specific sequence if the primary phone is unanswered.Select Set order and arrange numbers.
Call ScreeningPrompts unfamiliar callers to speak their name before your phone rings.Toggle switch to On or Off.
Do Not DisturbRoutes all incoming calls straight to voicemail without ringing.Toggle switch to On or Off.

Your dashboard displays a confirmation banner confirming your updated settings have been saved.

Frequently asked questions