Set Up Your GFiber Phone
GFiber Phone overview
Your GFiber service must be installed and active before you can install GFiber Phone service. If you've already self-installed GFiber Phone at your current address and you're moving to a new address where GFiber service is available, you can move your existing phone equipment to your new location and install it there.
Self-Install Kit instructions
Make sure that your router is connected and your GFiber internet service is active.
Connect the Phone Box to your router using the Ethernet cable provided in your Phone Box kit. Don’t have a spare Ethernet port? You can use an Ethernet adapter or switch.
Connect your phone to the Phone Box using a telephone cable.
Connect the power adapter to the Phone Box and plug it into a power outlet.
A voicemail box is created automatically when your GFiber Phone service is activated. The first time you access it, you’ll set a secure Personal Identification Number (PIN). Learn more about managing your voicemail.
Set up your PIN by phone
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Dial *98.
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Enter the default PIN: 1234, then press #.
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Follow the voice prompts to create a new PIN (at least 4 digits).
Sign in to Google Voice with your GFiber Phone account.
Click Settings (top right) > Voicemail & Text tab.
Enter and confirm a PIN next to Voicemail PIN, then click Save changes.
To access voicemail, dial *99 from your GFiber Phone.
Sign in to your GFiber account using your email and password, then select Phone from the navigation menu.
From your phone dashboard, you can customize how your calls are handled — so you don’t miss important calls and manage them the way that works best for you.
You can:
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Stay available without interruptions: Turn on call waiting and Do Not Disturb when you need focused time.
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Route calls your way: Set up call routing to ring multiple numbers at once (simultaneous ringing) or one after another (sequential ringing).
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Create a call handling schedule: Automatically adjust how calls are handled during certain hours or days.
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Control incoming calls: Turn on call screening, block unwanted numbers, or manage caller ID settings.
The LEDs on the front of the Phone Box indicate its status. If you're having trouble with your equipment, you can use the detailed information to diagnose the issue based on how the LEDs look.
If you've connected your Phone Box and it isn't working, you can follow these steps to powercycle or reset it to try and solve the issue. If powercycling or resetting doesn't resolve the problem, contact GFiber customer support.