Help Center

Set Up Your gFiber Phone

Follow these steps to install your gFiber Phone. You’ll connect your phone box to your router, connect your phone to your phone box, plug your phone box to power, and set up your voicemail.
alert-red
Your gFiber service must be installed and active before you can install gFiber Phone service. If you've already self-installed gFiber Phone at your current address and you're moving to a new address where gFiber service is available, you can move your existing phone equipment to your new location and install it there.

Quick Setup Guide

Total setup time: about 5–10 minutes.
 To install your gFiber Phone Box:
  1. Verify the gFiber network status.
  2. Connect the Phone Box to the router via Ethernet.
  3. Connect the telephone to the Phone Box.
  4. Power on the Phone Box.
  5. Configure voicemail and advanced settings.

What’s in Your Self-Install Kit

Open your self-install kit and confirm you have everything:
  • gFiber Phone Box (Model GFPB100 or GAPB110P)
  • 1 Ethernet cable
    gFiber white Ethernet cable
  • 1 power adapter
    power adapter

Step 1: Check Your gFiber Network

Confirm that your router is fully connected and your gFiber internet service is active and functional before continuing.

Step 2: Connect Your Phone Box

  1. Locate the provided Ethernet cable from your kit.
  2. Connect one end of the Ethernet cable to the Phone Box.
  3. Connect the other end of the Ethernet cable to an open port on your router.
    tool-tip
    Note: If your router lacks a spare Ethernet port, you can use an external Ethernet adapter or network switch.

Step 3: Connect Your Phone

  1. Locate your existing telephone cable.
  2. Connect one end of the telephone cable to your phone.
  3. Connect the other end to the port labeled for the phone on the gFiber Phone Box.

Step 4: Connect the Power Adapter

  1. Plug the provided power adapter into the gFiber Phone Box.
  2. Plug the opposite end of the power adapter into a standard electrical power outlet.

Step 5: Set up Your Voicemail

A voicemail box is created automatically when your gFiber Phone service is activated. The first time you access it, you’ll set a secure Personal Identification Number (PIN).
  1. Dial *98.
  2. Enter the default PIN: 1234, then press #.
  3. Follow the voice prompts to create a new PIN (at least 4 digits).

Step 6: Set Advanced Settings

Sign in to your gFiber account using your email and password, then select Phone from the navigation menu.
  1. Sign in to your online gFiber account using your email and password.
  2. Select Phone from the primary navigation menu to access your phone dashboard.
    Finish setting up phone screen on gFiber App

Available Customization Features

From the dashboard, you can configure the following call-handling features:
  • Call Availability: Toggle Call Waiting or Do Not Disturb to manage interruptions.
  • Call Routing: Configure Simultaneous Ringing (ring multiple numbers at once) or Sequential Ringing (ring numbers one after another).
  • Scheduling: Create custom automated schedules to adjust call-handling rules based on specific hours or days.
  • Call Control: Enable Call Screening, manage Caller ID settings, or activate call blocking for unwanted numbers. 

FAQs