Self-Install Kit vs. Professional Installation for Your Home
You can use a gFiber self-install kit if your home already has an active Fiber Jack installed; otherwise, a professional technician installation is required to run lines and mount the Fiber Jack. Self-installation takes 10 to 15 minutes, while professional appointments require scheduling an in-home visit.
Compare installation options
Your installation path depends on whether your home already has a Fiber Jack — the small wall terminal where fiber connects inside your living space.
| Feature | Self-Install Kit | Professional Installation |
| Eligibility | Available if an active Fiber Jack is already inside your home | Required if your home has never had gFiber or lacks a Fiber Jack |
| Setup Time | 10 to 15 minutes | 1 to 2 hour scheduled in-home appointment |
| Effort | Plug-and-play; no tools required | Hands-off; a technician handles fiber lines and hardware setup |
| Billing Start Date | Day of equipment activation, or 7 days after delivery (whichever comes first) | Day the technician completes activation |
Review self-install kit contents
If your address is eligible for self-installation, your equipment arrives pre-packaged with a printed quick-start guide. Depending on your Lifestyle Internet Products and hardware selections, your shipment includes:
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Router kit: 1 router, 2 power adapters (1 for the router, 1 for the Fiber Jack), 1 Ethernet cable, optional mesh extenders, and 1 quick-start guide.
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Mesh extender kit: 1 mesh extender, 1 power adapter, 1 Ethernet cable, and 1 quick-start guide.
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gFiber Phone kit: 1 gFiber Phone Box, 1 power adapter, 1 Ethernet cable, and 1 quick-start guide.
Set up your specific equipment
Once your package arrives, follow the setup instructions for your hardware:
- Setting up your gFiber Wi-Fi 7 Router
- Setting up your gFiber Wi-Fi 6E Router
- Setting up your Wi-Fi 6 Router
- Setting up your Nest Wifi Pro
- Setting up your Google Wifi
- Setting up your own router
- Setting up your gFiber Phone
Understand professional installation
When you schedule professional installation, a gFiber technician runs optical fiber to your home, mounts the Fiber Jack, connects your router and mesh extenders, and tests your connection before finishing the visit.
To manage your appointment:
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Open the app and sign in with your gFiber account credentials.
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In the Appointments tab, select your scheduled installation time to view status, reschedule, or add entry notes for the technician.
Frequently asked questions
Professional installation is mandatory if your residence has never had gFiber or lacks a physical Fiber Jack. If a previous resident left an operational Fiber Jack, you can select a self-install kit during checkout.
Most self-installations take 10 to 15 minutes. This window covers unboxing, plugging cables into the Fiber Jack and power outlets, and allowing the router to complete automatic software updates.
For self-install kits, billing begins the day you activate your router or Fiber Phone Box, or 7 days after kit delivery, whichever occurs first. For professional installations, billing begins immediately when the technician activates service at your appointment.
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Ship to your service address: Arrives within 1 to 3 business days.
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Ship to an alternate address: Arrives within 1 to 3 business days.
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Pick up at a gFiber Space: Ready for same-day pickup where available.