Self-Install Kit vs. Professional Installation for Your Home
When you sign up for GFiber, you’ll choose how your equipment gets set up. Your options depend almost entirely on whether your home already has a Fiber Jack — the small wall outlet where your fiber network connects inside your home.
-
Professional installation is required if your home has never had GFiber before, or it’s missing a Fiber Jack. A technician will run fiber lines from the street and install the Fiber Jack inside your home.
-
Self install is an option if a Fiber Jack is already installed in your home, usually from a previous resident. Since the infrastructure is already in place, you can plug in your new equipment yourself.
Comparing Your Options
| Self-Install Kit | Professional Installation | |
| Eligibility | Available if a Fiber Jack is already in your home. | Required if your home has never had GFiber. |
| Setup Time | 10–15 minutes. | Requires scheduling an in-home installation appointment. |
| Effort | No tools required; minimal technical knowledge needed. | Hands-off — a technician handles everything. |
| Billing Start | Starts on activation day, or 7 days after delivery — whichever comes first. | Starts as soon as the technician activates your service. |
Self-Install Kit Overview
If your home is eligible, everything you need arrives in one box with a printed quick-start guide.
What’s inside the kit?
-
Router kit: 1 router, 2 power adapters (one for the router, one for the Fiber Jack), 1 Ethernet cable, optional mesh extenders, and a printed guide.
-
Mesh extender kit: 1 mesh extender, 1 power adapter, 1 Ethernet cable, and a printed guide.
-
GFiber Phone Kit: 1 GFiber Phone Box, 1 power adapter, 1 Ethernet cable, and a printed guide.
Setup guides for your equipment
Once your kit arrives, follow the guides below for step-by-step instructions to set up your specific device:
Professional Installation Overview
If you choose a professional installation, a GFiber technician will come to your home to set up your router and any necessary mesh extenders — and make sure everything is working before they leave. You’ll schedule your appointment when you sign up for GFiber service.
FAQs
It depends on your home. If your home has never had GFiber or is missing a Fiber Jack, a professional installation is required — a technician needs to run the physical fiber lines and install the Fiber Jack. If a Fiber Jack is already in place from a previous resident, you’ll have the option to choose a self-install kit when you sign up for GFiber service.
Most self-installs take 10-15 minutes. That includes unboxing, connecting the cables, and giving your equipment a few minutes to download any required software updates.
-
Professional installation: Billing starts as soon as your technician activates your service.
-
Self-install: Billing starts the day you activate your router or Phone Box, or 7 days after your kit is delivered — whichever comes first.
You can choose your preferred delivery method when you sign up for GFiber service:
-
Ship to your home address: Arrives within 1–3 business days.
- Ship to a different address: Arrives within 1–3 business days.
- Pick up at a local GFiber Space: Usually ready the same day, if available in your area. We’ll email you as soon as it's ready.
Yes. Check the Require a signature for delivery box during signup. The carrier will require a signature from you, a neighbor, or a building manager before completing the delivery.