Transfer gFiber Phone Service to a New Address
Learn how to move your gFiber Phone service to your new home, contact support for account updates, and set up your phone equipment.
To transfer your gFiber Phone service to a new address, ensure your new location is gFiber-eligible, then contact customer support to transfer your account details and choose between self-installation or a technician setup.
Check eligibility and schedule your transfer
Before moving your gFiber Phone line and equipment, verify that your new home supports gFiber service:
-
Confirm that your new address is eligible for gFiber service by going to gfiber.com.
- Enter your new address and click Check Availability.
-
Contact gFiber customer support to request an account transfer to your new address.
Customer support will update your account details to your new location and confirm whether your setup requires a self-install kit or a technician visit.
You can take your existing gFiber Phone equipment (including your gFiber Phone Box, power cords, and Ethernet cables) with you to your new location.
Set up gFiber Phone at your new location
Once customer support updates your account information, restore your phone service based on your installation method:
Self-Install Setup
-
Unpack your gFiber Phone Box, power adapter, and Ethernet cables at your new home.
-
Plug your gFiber Phone Box into power and connect it to your router or Fiber Jack.
-
Plug your telephone handset into the phone port on the gFiber Phone Box.
A solid green or blue light means your gFiber Phone Box is active and ready for calls. If you're having trouble, check our light status guide to troubleshoot.
Technician Setup
-
An installation window will be scheduled when contacting customer support to update your address.
-
Your gFiber technician will arrive at your scheduled appointment time.
-
The technician will connect your gFiber Phone Box and verify line connectivity.