Set Up Your Own Router at Home

Note: Using your own router is recommended for advanced users. GFiber support can help troubleshoot the signal to your Fiber Jack, but can’t provide technical support for third-party router configurations.

Quick Setup Guide

To install your own router: 

1. Locate and power on your Fiber Jack.

2. Connect an Ethernet cable from the Fiber Jack to your router’s WAN port (globe icon).

3. Follow your manufacturer’s instructions to configure your Wi-Fi settings.

4. Save any GFiber-owned equipment. You will need it if you cancel service or move.

Total setup time: about 10–15 minutes.

What You Need to Get Connected

Before you begin, make sure you have:

• Your own router: We recommend Wi-Fi 6 or higher, with a 10Gbps WAN port for multi-gig plans.

• Fiber Jack power adapter: To power the wall-mounted Fiber Jack.

• Ethernet cable: Cat6 or higher for the best speeds.

Step 1: Find the Fiber Jack

Note: Your Fiber Jack may look slightly different from the image below, but it works the same way.

Your Fiber Jack is the small white box that connects your home to the internet. A technician may have installed this during your original appointment, or it could have been left there by a previous homeowner or tenant. Look for it on a wall, usually where the fiber line first enters your house through your NIU.

Check these common spots:

• Mounted on a wall in a central area or utility closet.
• Hidden inside a plastic media panel in a bedroom closet or behind the front door.
• Connected to an old router with an Ethernet cable.

There are two Fiber Jack models: 

• Single-light model (blue lights)
• Four-light model (green lights)
  

Prefer to watch a video? See how to find your Fiber Jack.

If you still can't locate it, contact us.

Step 2: Connect the Fiber Jack to Power

To connect your Fiber Jack to power, follow these steps:

1. Remove the bottom cover of the Fiber Jack by placing your fingers in the side dents and gently pulling.
   

2. Check if the Fiber Jack is plugged in. If it is not, connect the power adapter from your self-install kit and plug it into a wall outlet.
   

3. The Power light should start blinking. If it does not, press the Power button on the inside left side of the Fiber Jack.
   

4. Wait for the light to turn a solid color before moving on.

Having trouble connecting? See our Fiber Jack troubleshooting guide.

Step 3: Connect the Fiber Jack to Your Router

Placement tip: Put your router in a central, open spot — like a shelf. Keeping it out of cabinets and away from stacked items helps maintain a strong Wi-Fi signal.

Before you start: Unplug and disconnect any old router from the Fiber Jack. Keep an eye on your email for instructions on how to return or recycle your old device.

1. Plug one end of the Ethernet cable into your Fiber Jack.
   

2. Plug the other end of tthe Ethernet cable into the WAN port (globe icon) on your router.

3. Connect the router’s power adapter to a wall outlet.

4. Slide the Fiber Jack cover back into place.

Step 4: Set Up Your Wi-Fi Network

Since you’re using your own router, you’ll use your manufacturer’s app — not the GFiber App — to configure your Wi-Fi settings.

1. Open your router manufacturer’s app (e.g., Nest, ASUS, TP-Link, Eero).

2. Follow their instructions to name your network and set a password.

If you have a complex setup with multiple static IPs, you may need to enable Bridge Mode on certain GFiber hardware when a Fiber Jack isn’t present.

Router Compatibility Guide

To get the most out of your GFiber service, make sure your router meets these minimum specs:

Returning GFiber Equipment

If you’re switching to your own router, hold on to your GFiber router for now — you only need to return it if you cancel your service. 

When the time comes, you’ll get an email with more details. You can drop equipment off at a FedEx Office or visit a local GFiber Space.

FAQs