Help Center

View and Filter Call History

Learn how to view, filter, and export your call history in the GFiber Phone portal.
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This article applies to the updated GFiber Phone platform. If your dashboard looks different, you may still be using Google Voice.

The Call History section in the GFiber Phone portal shows a record of all calls made and received on your GFiber Phone account. You can filter the list to find specific calls and export the data if you need a copy for your records.

Access Call History

  1. Sign in to your GFiber account.

  2. Click Phone to open the GFiber Phone portal.

  3. In the left sidebar, click Call History.

  4. Your calls appear in chronological order, with the most recent calls at the top.

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    Data retention: Call detail records are stored for a minimum of three years.

Filter Call Records

Use filters to quickly find specific calls.

Basic Filters

  • Search: Enter a phone number or extension. Results appear automatically after the first three digits are entered.

  • Date Range: By default, the last 30 days of call records are displayed. You can adjust the start and end dates as needed.

  • Start/End Time: Choose a time range between 12:00 AM and 11:59 PM based on your account's time zone.

Advanced Filters

You can also filter by the following categories:

  • Direction: inbound or outbound calls

  • Number: filter by the number calling from or to your account

  • Call Flags: how the call ended, such as:

    • Answered 

    • Busy 

    • Forwarded 

    • Missed 

    • Sent to voicemail

  • Call Category: on-net or off-net calls

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Click Reset Filters at any time to remove all filters and show your full call history again.

View Call Details or Block a Number

Each call in the Call History table includes additional actions.

  1. Click the menu icon (three vertical dots) next to a call.

  2. Choose one of the following options:

    1. Details: View more information about the call, including start time, connection time, ended time, call duration, cost, origination and termination details.

    2. Block Number: For inbound calls, you can block the number to prevent it from calling your account again.